THE BODY SHOP

Manage the outlet operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals.

Adhere to regulations concerning FSMS/HACCP, health, safety, or other compliance requirements, as well as brand standards and policies and procedures.

Report directly to Director of F&B

Key Metrics

Revenue Target

Department Budget

Overall Outlet profitability

Completion of assigned tasks / projects

Meeting deadlines

Key Performance Objective

Performance Review

Employee Satisfaction Survey

Guest Satisfaction Index

Essential Duties and Responsibilities – (Key Activities of the role)

Deliver Food and Beverage service of high standard and in accordance with AccorHotels standards

Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit

Delivers daily briefings and attends other Food and Beverage meetings as scheduled

Delivers prepared training sessions in line with a departmental monthly calendar

Prepares for service by ensuring the department’s readiness

Carries out effective service by ensuring all staff are aware of their role and well-trained of products

Patron care standards are adhered to

Ensure the cellar operations are carried out including:

Take appropriate action to resolve guest complaints

Requisition bar items according to bar stocks

Ongoing training and coaching should be conducted to enhance the knowledge and skills of the staff.

Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift

Assist to promote the entertainment.

Works with superior on manpower planning and management needs

Works with superior in the preparation and management of the Department’s budget

Motivate and drive team productivity at all times and offers assistant to other outlets where possible and as requested.

Closely monitors outlet flow and proposes ideas to increase table turn over and overall outlet capability

Conduct regular check on the cleanliness

Report all the default area and equipment and follow up to fix the area.

- Social - Health Insurance per labor law / Bảo Hiểm Xã hội - Bảo hiểm Y Tế

- Meal Allowance on duty ( 03 meals per day if stay at staffhouse )- Bữa ăn theo ca ( 03 bữa mỗi ngày nếu ở tại nhà nhân viên )

- Uniform / Đồng phục

- Free Accommodation at nice, modern and comfortable staff house/ Chỗ ở miễn phí tại khu nhà nhân viên đẹp, hiện đại và thoải mái.

- On board Travel expense & Annual support / Hỗ trợ chi phí di chuyển khi nhận việc & vé thăm quê hàng năm

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

Problem solving, reasoning, motivating, organizational and training abilities.

Good command in English

Leadership Skills

Computer Skills

Qualifications

Graduated from Vocational/College/University preferably in Hotel Management, Food & Beverage, or related field.

Experience

2 years related experience preferably in international 4-5 star hotel/resort, including supervisory experience, or an equivalent combination of education and experience.

Assistant Outlet Manager with good background will be considered to interview.

Please send your resume in English / Vietnamese.

Vui lòng gửi CV bằng tiếng Anh hoặc tiếng Việt.