ECRM

1. Troubleshoots technical support problems related to technology systems and provide necessary assistance or solutions.

2. Installs, maintains, troubleshoots, and upgrades the existing systems and databases.

3. Administers network activities and maintain system security.

4. Identifies user training needs and provide necessary on-site training in coordination with the Training Department.

5. Coordinates and reports any IT related concerns or challenges.

6. Interprets and explains technical concepts to non-technical users as required

7. Installs, assembles, configures and maintains any IT related equipment on site.

8. Assists in the assessment of user training needs, coordinates and performs system applications in-house training.

9. Troubleshoots problems relating to computer hardware and software.

10. Maintains all database including the input and correction of data, determines format, researches data conversions, establishes data specifications and updates sources and ensures data integrity.

11. Installs and troubleshoots problems within the network and system, including installation of new applications, upgrades and assists users to solve software problems.

12. Installs and maintains network systems and related peripheral equipment; performs network administration and security functions while ensuring system integrity and security.

13. Acts as a technical resource in assisting users to resolve problems with specialised and dedicated technology systems; implements solutions or notifies outsource providers as required.

14. Identifies purchase recommendations including users’ needs and provides justification for equipment and services.

15. Participates in the provision of end-user services, including help desk and technical support services in the property.

16. Researches potential technology solutions and makes appropriate recommendations.

17. Practices asset management for IT hardware, software and equipment, as per company policy.

18. Investigates user problems and needs, identify their source, and determines possible solutions.

19. Provides general on-site technical support as required.

* Full contribution of SI, HI and UI on basic salary

* Active, balance and professional working environment

* Productivity focus not time attendance

* Fun and playfull internal activities

* 14 AL days

* Meal allowance

* Phone allowance

* 24.7 health insurance

1. Understanding, continuing update and compliance of the relevant policies, procedures and service delivery standards of this position.

2. Understanding, continuing update and compliance of human resources policies, procedures and code of discipline; while promoting management, team and cross department support, leadership, professionalism and good relations.

3. Performs other related duties and functions assigned.

Education – Bachelor’s degree in computer science, computer engineering or other IT related discipline with certifications in any technical domain.

Work Experience – Minimum of two (2) years related work experience at the same or higher position; hotel IT operations experience is an advantage.

Competencies –

• Interpersonal. Team and knowledge management, system diversities, organizational and team interrelationships.

• Information & Technology. Computer literacy, knowledge of Microsoft Office applications.

• Basic & Analytical Skills. Managerial, numeracy, written and verbal communication, decision-making, problem solving.

• Personal Qualities. Responsibility and reliability, self-esteem, self-management, integrity and honesty.