Ho.re.ca Việt Nam

Ensuring a high level of customer service and a positive guest experience.
Providing accurate, valid, and complete information by using the right tools, methods, and processes. Immediately updating serious cases/inconstant situations.
Proactively updating information/knowledge about customer service.
Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.

Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.
Graduated from High school or equivalent Majors is an advantage.
Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.
At least 6- month experience in Customer Service roles or any relevant ones.
5 days/week (any 2 days off). Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3- month night shift)
Fluency in English (Speaking, listening, writing, and reading)- working 100% English.

000.000 – 13.000.000 vnd/month.
Voice allowance: 1.000.000 vnd/month (If you handle Inbound).
Accident insurance 24/7. 14 days of leave/year. 13th Monthly Salary.
100% salary in 2- month probation time.
Monthly KPI incentive: 900.000 – 1.200.000 vnd/month (Depend on your performance).
Working in a dynamic, professional environment with many opportunities for advancement
Meal allowance: 500.000 vnd/month.
Base Salary: 8.000.000 vnd/month.
Night shift allowance: 30% base salary.
Annual Health Checkup.
Join the insurance regimes according to the provisions of the Labor Law.

Cập nhật gần nhất lúc: 2024-09-07 00:35:02