Pacific Corporations

Job Description

At Aperia, we rely on a dynamic team of IT. We're seeking a highly motivated and hands-on experienced ITOps Manager who is ready to work with new technologies and to implement comprehensive IT processes in a forward-thinking organization that's always pushing boundaries. The successful candidate will be responsible for managing the day-to-day operations of the IT team, provide leading and managing IT activities for supporting Aperia's products. The ideal candidate has a strong background in team leadership, performance management, on-prem and Cloud transformation experience.

Core Responsibilities

• Oversee all technology operations (e.g. systems administration, network administration, desktop support, DevOps) and evaluate them according to established goals.
• Oversee all cloud services required for FedRAMP High compliance.
• Maintain IT infrastructure including operating systems, Office365, email systems, security and development tools, applications, servers, desktop, laptops, software, hardware, Azure services, DevOps and Internet connectivity
• Track and maintain hardware and software inventory
• Research and evaluate emerging technologies, Cloud services, hardware, and software
• Evaluate current and future technology capabilities and make recommendations to advance products.
• Recommend efficient and cost-effective infrastructure equipment and software.
• Inspect and monitor use of infrastructure equipment and software to ensure functionality and efficiency.
• Manage IT initiatives by business priority and be able to clearly communicate statuses to management.
• Collaborate with security, database, development teams and other professionals to provide superior service levels to the company.

Functional Responsibilities

• Analyze business requirements as a whole and all departments to determine technology needs
• Analyze infrastructure needs to support a suite of enterprise Software as a Service products
• Analyze technologies, processes, and vendors continually to find areas for improvement
• Ensure IT infrastructure and software services achieve SLAs
• Maintain, monitor and proactive care IT services to keep business continuity and disaster recovery
• Communicate relentlessly with team, manager, leadership, and sponsors to ensure transparency
• Effectively work on multiple concurrent projects and with multiple competing priorities

Technical Skills

• 5+ of experience in IT management
• Proven experience as IT Manager, or similar role
• Experience in analysis, implementation and evaluation of IT systems, cloud services, DevOps, and their specifications.
• Experience in managing environments requiring FedRAMP High and FIPS 140-2 compliance.
• Sound understanding of computer systems (hardware/software), systems and networks administration, DevOps
• Strong knowledge of Microsoft Windows Server infrastructure, Virtualization, patch management strategies, and experience with Active Directory, Hyper-V, IIS and WSUS
• Other technical knowledge: Azure Government Cloud, Azure Services, Kubernetes, Windows Server, LINUX, Hyper-V, Containers, IIS, Office 365, Patch management strategies, Active Directory (policies, GPOs, OUs, etc.), SSL/TLS and ciphers, SFTP, SSH, MFA, proficient networking skills

Things that will separate you from the rest

• Proven experience or strong knowledge in IT management
• Knowledge in Azure Cloud and DevOps
• Experience in working with global teams to lead IT initiatives.

Education or Certifications

• Bachelor's degree in engineering, information technology or a related field.

• Highly competitive salary
• Full salary for probation & full coverage of social insurance.
• Premium healthcare for you and your beloved one.
• Monthly childcare support
• 13th-month salary.
• Annual Leave: 17 days; Paternity Leave: 6 weeks, Bereavement leave: 10 days.
• Flexible working time, focus on output (no checking time attendance)
• Various active sporty clubs: Football, Billiards, Badminton, E-sport clubs
• Frequent opportunities to travel to US headquarter from 3-6 months.

• Highly competitive salary
• Full salary for probation & full coverage of social insurance.
• Premium healthcare for you and your beloved one.
• Monthly childcare support
• 13th-month salary.
• Annual Leave: 17 days; Paternity Leave: 6 weeks, Bereavement leave: 10 days.
• Flexible working time, focus on output (no checking time attendance)
• Various active sporty clubs: Football, Billiards, Badminton, E-sport clubs
• Frequent opportunities to travel to US headquarter from 3-6 months.