Tập đoàn Công nghệ Quảng Ích

Support:

• Receive information & support Customer/Merchant via multi channels Hotline, Fanpage, Email
• Survey Customer satisfaction, and collect customer feedback on our service and brand.
• Random check the store to ensure the knowledge and services of the store about Got It.
• Other team support in Merchant’s events.

Training:

• Plan and execute training for merchants' CS Team based on the company's requirements.
• Plan and execute training for the CS team based on the company's requirements.

• At least 2+ years of experience in relevant positions, preferably in Hotline/Call Center.
• Proactive, positive, and patient.
• Good verbal and written English is a plus.
• Good in Office software.
• Can work under great pressure.
• Willing to work on shift (rotation in 4 shifts by manager's arrangement: 7h30-15h30; 9h-18h; 15h-23h; 11h30-20h) and Work 5 days/week (including weekend)

• Working time: 5 days per week and 8 hours per day.
• Good chance to study and develop career path stably with internal promotion and rotation.
• 100% statutory insurance contribution as per the labor law.
• Bao Viet Healthcare insurance.
• 100% gross salary in probation.
• 12 Annual Leave (AL) per year + extra 1 AL per extra working year.
• Annual bonus: depending on business & individual performance.
• Annual salary review.
• ESOP allows you to financially share in our future success.
• Other rewards: 5-star, employee of the month (EOTM), employee of the year (EOTY), loyalty employee (3-year, 5-year, 8-year, etc.)
• Internal Activities: General Meeting, Company Trip, International Women's Day, Vietnamese Women's Day Mid-Autumn Festival, Family Day, Christmas, Year-end Party, etc.