Aventus Việt Nam

Core Responsibilities:

● Execution, and performance tracking of collection strategies to drive efficiency based on insights provided by stakeholders Collection Head, Operations Head, Risks.

● Maintain stable and effective work of all collection tools: Dialer, SMS, Email, Messengers, IVR, voice-bot.

● Design the corresponding treatments and monitor the ongoing performance of strategies

● Provide recommendations for optimizing call dialler schedules as well as messaging to improve contact rate and increase collected amounts.

● Create /adjust content for different Collections Tools (scripts and templates for SMS, IVR, Emails, Messengers) based on the local benchmark, competitors practices, collection TLs and agents suggestions.

● Work with IT and Operations to support ongoing process improvements, implement collection strategies and execution control.

● Identifying opportunities to reduce Collections costs without the negative impact on collection performance.

● Supports continuous improvement, including processes, systems, and outside support targeted to improve collection efficiencies.

● Experience in collections will be highly advantageous.

● Process thinking.

● Excellent communication and technical skills.

● At least 1 year of recent related work experience in a financial service.

● Bachelor’sdegree in Banking, Engineering, Finance or related quantitative field.

● Russian Speaking

● Proficiency in English is a must.

- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Tăng lương
- Nghỉ phép năm