Avery Dennison 3.9 ★

Hồ Chí Minh

500 - 1.000 nhân viên

https://www.averydennison.co...

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Việc làm Avery Dennison

Cập nhật 11/12/2024 15:25

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SME & Household Relationship Support Staff (40001652)

Avery Dennison 3.9★

31 đánh giá 96 việc làm 2 lượt xem

Thông tin cơ bản

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Ngày đăng tuyển: 06/12/2024

Hạn nộp hồ sơ: 05/01/2025

Hình thức: FULL_TIME

Kinh nghiệm: Không yêu cầu

Số lượng: 1

Giới tính: Không yêu cầu

Nghề nghiệp

Chuyên Viên Quan Hệ Khách Hàng Cá Nhân

Ngành

Banking

Job Purpose

The person in charge of the position is responsible for:

Support the implementation of providing services and ensuring the quality of services for small business customers (hereinafter referred to as customers). Responsible for ensuring the completeness and accuracy of information according to the partner's regulations.
Ensure the implementation of assigned tasks such as: Supporting solutions while enhancing customer engagement with the customer's products and services, in order to bring the best service experience to customers.
Ensure strict compliance and minimizing risks according to the partner's requirements.

Key Accountabilities (1)

TRANSACTION SUPPORT
Support providing services to customers fastest with the best way.
Always update regulations, customer service processes and instructions of partners
Support resolving customer requests within authority.
Ensure the accuracy of the work performed
Receive customer opinions on products, processes, services, policies... to make recommendations to policy departments.
CUSTOMER SUPPORT: SUPPORT SOLUTIONS TO ENHANCE CUSTOMER ENGAGEMENT
Perform tasks according to the needs of partners, specifically: Receive information, support clarifying information that customers need to know about products and services.
Perform tasks according to customer requirements: Support providing information about related products and services within the scope of assigned work according to the assignment in each period..

Key Accountabilities (2)

PRODUCT & SERVICE QUALITY ASSURANCE:
Support ensure assigned tasks are accurate, fully, fast and timely, ensure accurancy SLAs and Service Quality standards
Fully comply with service quality standards for the assigned position and other customer regulations for each period
Update information on products, processes/regulations, Marketing programs, new supply campaigns and partner instructions from time to time to provide the best service
Receive and resolve requests and complaints in accordance with customer regulations
Make recommendations to relevant departments to contribute to improving product, process and policy issues from time to time.

Key Accountabilities (3)

OPERATION COMPLIANCE & RISK MANAGEMENT ACCORDING TO CUSTOMER REQUIREMENTS
Ensure perform work in accordance with policies, procedures, regulations, and instructions of partners
Perform and ensure compliance with procedures, regulations of partners and laws.
Manage legal risks and operational risks on the list of customers assigned to support in accordance with regulations and instructions of partners
Comply with regulations on information security and information confidentiality.
Perform other tasks as assigned by superiors from time to time.

Key Relationships - Direct Manager
Team Lead, SME & Household Relationship Support

Key Relationships - Direct Reports

Key Relationships - Internal Stakeholders
Units of the Company and relevant partners

Key Relationships - External Stakeholders
Customers and Competitors, ...

Success Profile - Qualification and Experiences
Qualifications

College degree or higher is preferred (graduated in Banking, Economics,....)

Professional Experience

Have experience in sales, market development, card opening, account opening, experience in payment applications (E-wallet: Momo, VNPay) is an advantage.

Khu vực

Long An - Việc làm tại Long An

Báo cáo

Avery Dennison Xem trang công ty

Quy mô:

500 - 1.000 nhân viên

Địa điểm:

Cụm 7-2, đường M7, khu công nghiệp Tân Bình mở rộng, Phường Bình Hưng Hòa, Quận Bình Tân, Thành phố Hồ Chí Minh, Việt Nam

Avery Dennison là thương hiệu chuyên cung cấp các loại giấy in tem nhãn với chất lượng hàng đầu thế giới. Các ứng dụng và công nghệ của Avery Dennison được ứng dụng rộng rãi trong các ngành công nghiệp sản xuất trên thị trường, nhất là trong ngành quản lý công nghiệp bằng các mã vạch và dãy số. . Avery Dennison đã tồn tại trong hơn 80 năm và đã đạt được danh tiếng vững chắc với sự đổi mới và chất lượng hàng đầu trong ngành công nghiệp.