ASUS VIỆT NAM ★ 4.0

If you believe you own a big heart for technology, and a strong experience in product management, don't hesitate to join our Commercial team to provide laptop/desktop solutions to our customers. Join us, take on exciting WOW projects, and turn your big dreams into reality with ASUS! Together, we are incredible!

Let's have a look at the job in general!

The ideal candidate for this role will be passionate about troubleshooting and resolving complex issues, and will possess exceptional communication and interpersonal skills. This position is crucial to connect customers with ASUS technical support and product management teams. It is a customer-facing role that requires cross-functional collaboration with Headquarter, Product Management, Customer Support, Account Management and Marketing teams. You will report directly to the Commercial BDM.

We're happy to offer our employees the following benefits:

• A Dynamic environment with positive teammates & growth mindset culture
• Competitive income with 13th month salary; quarterly bonus based on performance
• Health & wellness with health insurance & annual health check
• Company trip, teambuilding & other benefits

What are you expected to do?

Pre-sales part:

• Work with ASUS headquarter, Account Management team, and Technical PR to help the sales team develop the best technical solutions for customers
• Collaborate with Technical PR to train the sales team on ASUS products and their unique selling points & advantages(both hardware & software)
• Build strong relationships between ASUS Sales and customers by connecting with key individuals at each account
• Coordinate with Global Field Application Engineer team & Product Managers to obtain necessary support and collaboration
• Stay updated on the latest trends in IT products, with a particular focus on competitor product information, both hardware and software.

Mid-sales part:

• Provide validation assistance during the customer's review or validation stage of ASUS products, including on-site visits to review testing, assess customer experiences, examine customer problems and offer suggestions for optimal product use

After-sales part:

• Provide on-site support for ASUS products(both hardware and software) in the deployment stage
• Serve as a dedicated hotline to resolve and follow up on after-sales service issues for VIP partners
• Work with the warranty service team to provide fast technical support for the commercial partner or end users
• Identify common issues, determine the root causes, provide resolutions and collaborate with HQ for continuous improvement

We are thrilled if you have the following qualities:

• Bachelor’s degree in computer/electrical engineering, or related field and experience
• 2 years of computer maintenance/ repair experience/ Technical sales experience in the IT industry. Experience working in any service center is a plus
• Have computer-related licenses/certificates (Licenses/certificates must have an academy institution’s certification or government's certification). Certifications are Microsoft Windows Client-Certifications (MD-100/101/102) or having Google for Education certifications is a plus. If not, employees must accomplish them within 10 weeks from the onboard date
• Strong knowledge of IT products(hardware & software)
• Good command of English(TOEIC 700+). Speaking/listening Mandarin is a plus
• Strong sense of responsibility to complete own project
• Ability to communicate technical issues clearly, both verbally and in writing, with the internal sales team and customers
• Strong spirit of collaboration with teammates and ability to provide timely support

What make you an outstanding profile?

• Deep technical computer knowledge
• Solution-solver
• Organized
• Effective communication
• Customer oriented

How you prospect your future?

ASUS is also a great place to grow and shape your career. Explore the career journey of Engineer & Sales: From FAE to Technical PR and Sales positions such as Account Manager, Account Management Director.

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