Việc làm ĐẠI HỌC RMIT VIỆT NAM

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CÔNG TY TNHH ĐẠI HỌC RMIT VIỆT NAM
End User Technology Specialist
ĐẠI HỌC RMIT VIỆT NAM 3.8★
145 đánh giá 140 việc làm 2 lượt xem
Hết hạn ứng tuyển
Thông tin cơ bản
Mức lương: Thỏa thuận
Chức vụ: Nhân viên
Ngày đăng tuyển: 31/10/2024
Hạn nộp hồ sơ: 09/12/2024
Hình thức: FULL_TIME
Kinh nghiệm: 5 - 6 năm
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Overview

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 123rd globally and 11th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

Rewards And Benefits

  • Competitive salary package and allowances starting from 33.014.000 VND/per month.
  • Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
  • Private health insurance and wellness programs
  • Professional development and career advancement
  • Access to state-of-the-art facilities and resources
  • A vibrant and diverse campus life and more!

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer to Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers

Position Summary

This position is accountable for leading the technology team that supports the enterprise technology for end users ( staff & students). The scope includes managing end user related technology: education hardware & software, Printing service, end user’s devices management & software package deployment. This role will also be responsible for driving continuous improvement through automation, defining and operating end user technology.

Reporting Line

Reports to: IT Customer Services Manager

Key Accountabilities

  • Oversee the day-to-day operations of the end user technology platforms & services which includes delivering and meeting established and agreed service levels. This role will also act as technical escalation for the IT Customer Services team.
  • Collaborate with level 3 team in managing multiple end user platforms including Windows, Linux, SCCM, Jamf, Intunes, Active Directory, VDI, printing services, software licencing services.
  • Develops and maintains accurate documentation for system manuals, procedures, and policies, for services on these platforms that the team is accountable for.
  • Monitors and provides system performance statistics and utilization and reports on regular basic and as required. Proactively pinpoints any potential problem on the application and services running on these platforms; finds the root cause and applies solution to rectify such problem.
  • Participates in projects identified by the IT Customer Services Manager to support the information technology objectives of RMIT Vietnam. Researches, develops and implements new systems and technologies that fit to and/or benefit RMIT Vietnam business.
  • Prepares training material and delivers support training to IT Customer Services team for systems managed by the group when required.
  • Managing various applications based on various scripting and programming language such as vbscript, powershell… Using scripting languages for system operation automations tasks.
  • Partner with information security team to define and enforce end user platform sercurity & compliance through tools and process.
  • Role model University values, and the attributes of an IT team member.

Key Selection Criteria

  • Bachelor’s degree or equivalent experience.
  • Minimum of 5 years of hands-on technical experience supporting end user’s technology and system administration.
  • At least two years of supervisory experience, with ability to motivate and mentor team members.
  • Hands-on experience with Active Directory, Group policy, Windows 10+, Microsoft Office 365 suite, Azure AD, SCCM packing & deploy, Intune, PowerShell and Apple deployment tool, Papercut, VDI, Licensing server.
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and Firewall.
  • Demonstrated extensive experience in implementing and managing end user platform.
  • In-depth knowledge of ITIL framework and IT service management principles.
  • Experience with IT service management tools (Jira, ServiceNow)
  • Takes proactive ownership and works with sense of urgency.
  • Ability to provide innovative solutions to key clients across the organization, with a focus on continuous improvement.
  • Team player with a strong customer service focus.
  • Well-developed interpersonal skills, including coordination, liaison, negotiation, and multicultural communication.
  • Keen attention to detail with ability to manage own time well, and prioritize competing work demands, effectively.
  • Good verbal and written communication skills in English and Vietnamese with a wide variety of stakeholders.
  • Able to interact with business and technology stakeholders to achieve a desired outcome.
  • Demonstrated knowledge and commitment to continuous improvement principles.
  • Ability to display appropriate behaviours in line with the position and RMIT Values.

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

For any role, English Language Proficiency may also be proven by showing successful completion of secondary education to a level qualifying to enter university study while being instructed through the medium of English, as per the RMIT University recognised qualification list.

Applications Close

12 thg 11 2024 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us
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CÔNG TY TNHH ĐẠI HỌC RMIT VIỆT NAM
ĐẠI HỌC RMIT VIỆT NAM Xem trang công ty
Quy mô:
1.000 - 5.000 nhân viên
Địa điểm:
702 đường Nguyễn Văn Linh, Phường Tân Phong, Quận 7, Thành phố Hồ Chí Minh, Việt Nam

CÔNG TY TNHH ĐẠI HỌC RMIT VIỆT NAM sở hữu danh tiếng quốc tế và là một trong những cơ sở giáo dục bậc cao đầu tiên của Úc. RMIT cung cấp nền giáo dục xuất sắc trong lĩnh vực đào tạo chuyên môn và đào tạo nghề, trong nghiên cứu ứng dụng, tham gia giải quyết nhu cầu của doanh nghiệp và cộng đồng.

RMIT Việt Nam được thành lập và đi vào hoạt động năm 2000, kể từ đó RMIT đã mang đến nền giáo dục đẳng cấp thế giới và môi trường học toàn cầu hóa ngay tại trái tim của châu Á. Chúng tôi là một phần của RMIT Melbourne – cơ sở giáo dục bậc cao lớn nhất của Úc.

Đại học RMIT Việt Nam mang đến các chương trình học về kinh doanh, công nghệ, truyền thông, thiết kế, thời trang và ngôn ngữ. Chúng tôi tự hào về sự đa dạng của các hoạt động ngoại khóa nhằm khuyến khích sinh viên tạo nên đột phá mới trong lĩnh vực mà các bạn quan tâm.


Review ĐẠI HỌC RMIT VIỆT NAM

3.8
145 review

06/10/2024
Trợ giảng tại Hồ Chí Minh

Trường trải nghiệm rất tốt, trong khuôn viên nên trồng cây xanh (GG)

20/04/2024
Giảng viên kinh tế tại Hồ Chí Minh

An ninh được bảo đảm tốt

01/01/2024
Điều dưỡng viên tại Hồ Chí Minh

Dạy tốt, cơ sở vật chất chưa hoàn thiện

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