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Key Responsibilities:
Implementation: Lead clients through the implementation of software solutions, ensuring that all aspects of the setup are tailored to meet their specific needs.
Training: Provide comprehensive training to clients on the software's features, functionalities, and best practices.
Communication: Ensure timely and clear communication with customers, both internal and external, throughout the implementation and support processes.
Issue Management: Prioritize and manage reported customer issues, escalating them as necessary to ensure a quick resolution.
Desktop Application Development: Develop and maintain desktop applications using VB.NET, ensuring they meet performance and usability standards.
Application Maintenance: Provide ongoing maintenance for existing applications, addressing any bugs or issues that arise and implementing improvements as needed.
Task Management: Complete other tasks and assignments as directed by the company, adapting to new challenges and technologies as required.
Monitoring and Maintenance: Regularly monitor server performance and capacity, applying patches and updates as needed to maintain system stability.
Backup and Recovery: Implement and manage backup strategies, ensuring data integrity and the ability to recover from hardware/software failures or other incidents.
Security Management: Ensure servers are protected against vulnerabilities by implementing security policies, monitoring for threats, and applying necessary security patches.
Troubleshooting: Diagnose and resolve server-related issues, providing support to other IT staff and end-users as needed.Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience: Minimum 5 years' experience in ERP/Accounting/HR software implementation, customer support, or a related role.
Proven experience in desktop and web application development, particularly with VB.NET, ASP.NET, .NET Core, Angular, NodeJS, or ReactJS.
Server administration, including experience with Windows server environments.
Soft Skills: Strong problem-solving abilities, excellent communication skills, and the ability to manage multiple projects.★★★Benefits for successful candidates:
Competitive salary.
13th month salary, bonus for each successful project.
The company provides lunch at the office, breakfast paid monthly through salary.
Laptop provided.
Opportunity to improve English skills.
Opportunity to participate in professional improvement training courses.
Opportunity to join sports clubs organized by the company (badminton, swimming,...).
Annual leave, holidays, health checks, travel and other benefits according to the Labor Law.