Genio Academy

Job Description

• Receive and respond to requests from users via group chats and process or forward issues to relevant parties according to SLA response time.

• Support supermarket staff in responding to customers when there are issues related to OneLife prepaid card top-up, issues in the process of placing online orders on the web/app, accumulating points, paying using OneLife prepaid cards, etc.

• Support the customer care team with issues related to the web/app application based on customer requests, etc.

• Maximum processing time for 1 ticket: 30 minutesl

• All tickets will be logged on the system.

• Develop APIs and tools to support automatic problem handling.

• Analyze and research projects to provide the best and fastest support for customers, supermarket staff and customer support team.

Location & Working Time

• Working time:

 Working hours: from 9AM → 5PM, from Monday to Friday 2 to Friday

• Overtime:

 6AM → 9AM, from Monday to Friday

 5PM → 10PM, from Monday to Friday

 6AM → 10PM, from Saturday to Sunday

Holidays: Holidays will be multiplied by the coefficient according to the provisions of the labor law.

Requirements

Knowledge

•  4th year students or higher, currently studying or graduated in the field of information technology.

• Priority is given to students from the University of Information Technology (VNU-HCM), University of Natural Sciences (VNU-HCM), FPT University.

• Understanding of database management (PostgreSQL, MongoDB, ...)

• Understanding of backend system programming (Golang, Python, ...)

• Understanding of information security and application development processes.

Skills

• Clear and easy-to-understand communication, presentation, content layout.

• Careful, thoughtful, responsible for work.

• Willing to receive, learn new knowledge and improve personal capacity.

 Benefits

• Flexible working location, can work remotely or in the office.

• Contact and grasp be operated by the OneLife web/app system.

• Understand the mechanism of operating products from offline to online.

• Opportunity to learn and develop a career related to DevOps, backend system programming.

• Contact and work with a team of dynamic, experienced engineers in many different fields such as Data, AI, Backend, Frontend.

• Insurance and other benefits exclusively for Seedcom employees.