JAC Recruitment Vietnam 3.1 ★

TymeX is an innovative digital banking development company that drives business growth by leveraging advanced technology solutions to multi banks internationally. We are dedicated to offering exceptional customer service and seamless product delivery through state-of-the-art tools and infrastructure. We are seeking an experienced ITSM Development Engineer to join our dynamic team, ensuring that ITSM developments are processed simply and efficiently through automations and integrations of modern techniques in alignment with business growth framework.

Role Overview:

The IT Service Management Engineer will be responsible for designing, implementing, and optimizing IT Service Management solutions within the Atlassian ecosystem. You will collaborate with ITSM, DevOps, and Development teams to streamline processes, enhance user experiences, and support continuous improvement initiatives across the organization.

Key Responsibilities:

• Design and develop Atlassian ITSM solutions, including JIRA Service Management, Confluence, Opsgenie, and related tools
• Customize workflows, automation, and configurations within the Atlassian suite to meet organizational requirements
• Collaborate with cross-functional teams to understand business needs and implement solutions that support ITSM best practices
• Monitor and maintain the stability, performance, and scalability of Atlassian systems
• Develop custom scripts and integrations to enhance functionality and improve productivity
• Perform regular system maintenance, upgrades, and troubleshooting as needed
• Support users with training, documentation, and issue resolution
  
  
  

Requirements

Required Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field, or equivalent experience
• Proven experience with the Atlassian toolset, particularly JIRA Service Management, Confluence, and Opsgenie
• Solid understanding of ITSM principles and methodologies, including incident, problem, change, and configuration management
• Proficiency in scripting languages (e.g., Python, Groovy) for automation and customization within the Atlassian suite
• Familiarity with REST APIs and integrations with other ITSM/ITOM tools
• Excellent problem-solving skills and a proactive approach to identifying improvements
  
  
  

Preferred Qualifications:

• Atlassian certifications (e.g., Atlassian Certified Jira Project Administrator)
• Experience with CI/CD and DevOps tools and practices
• Knowledge of ITIL framework and relevant certifications
  
  
  

Benefits

What We Offer:

• Competitive salary and benefits package
• Opportunity to work in a fast-paced, innovative fintech company
• A collaborative and inclusive work environment
• Growth opportunities within the company
• Exposure to cutting-edge technologies and processes
  
  

This role is an excellent opportunity for someone with expertise in the Atlassian ecosystem and ITSM to contribute to our team's success and make a meaningful impact. We look forward to reviewing your application.

• Meal and parking allowance are covered by the company
• Full benefits and salary rank during probation
• Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
• Performance bonus up to 2 months
• 13th month salary pro-rata
• 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
• SMART goals and clear career opportunities (technical seminar, conference, and career talk) - we focus on your development
• Values-driven, international working environment, and agile culture
• Overseas travel opportunities for training and working related
• Internal Hackathons and company's events (team building, coffee run, blue card...)
• Work-life balance 40-hr per week from Mon to Fri