Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose – Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
Get to Know our Team:
Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
The Opportunity:
A Customer Experience Specialist is expected to champion customer satisfaction by demonstrating the highest level of professionalism, listening and engaging with the customer and providing an individualized solution that suits their needs.
For you to be successful, he or she should enjoy the challenge of problem solving and welcome the opportunity to find solutions in collaboration with our business partners. You must have a strong ability to adapt to change, embrace ambiguity and contribute to an environment of shared learning and feedback.
- This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Accountable for meeting individual (KPIs) and team goals
- Handle ad-hoc task assigned by Team Manager
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
- MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese
- Immaculate telephone manners and communication skills
- Excellent listening skills, critical-thinker with attention to detail
- Minimum typing speed of 35 words per minute
- Willing to work on rotating shifts including weekends and public holidays
- Ability to work in both a team environment and autonomously
- Demonstrate high degree of integrity and confidentiality
- Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa
- English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test
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Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
Được thành lập từ năm 1975 mạng lưới tập đoàn tuyển dụng JAC đã mở rộng ra 10 nước trong đó có 9 nước nằm ở Châu Á. Và được công nhận là công ty tuyển dụng quốc tế được thành lập lâu nhất ở khu vực Châu Á.
Chúng tôi là công ty tư vấn tuyển dụng quốc tế chuyên kết nối các công ty với nhân tài cấp cao trên khắp Châu Á, Hoa Kỳ và Châu Âu. Cách tiếp cận kinh doanh của chúng tôi được củng cố vững chắc bởi các giá trị cốt lõi, đề cao sự tự do, kỷ luật và công bằng trong việc cung cấp các tiêu chuẩn dịch vụ đặc biệt cho khách hàng của chúng tôi một cách nhanh chóng và chân thành.
Với văn hóa doanh nghiệp bắt nguồn từ khái niệm ' Tsunagu ', một thuật ngữ tiếng Nhật có nghĩa là vượt qua, liên kết hoặc tiếp tục, chúng tôi mong muốn xây dựng các kết nối chuyên nghiệp có ý nghĩa để hỗ trợ sự phát triển kinh tế, xã hội và cá nhân trên quy mô quốc tế.
Review JAC Recruitment Vietnam
Đây là một công ty tốt, ban quản lý luôn hỗ trợ và đồng nghiệp luôn sẵn sàng giúp đỡ.
Môi trường làm việc tuyệt vời, có cơ hội học hỏi và phát triển kỹ năng.
Văn hóa làm việc, sự non nớt, không có chế độ phúc lợi cho nhân viên. Không có sự cân bằng giữa công việc và cuộc sống cũng như hỗ trợ quản lý.