Việc làm LIVE GROUP VIỆT NAM
Cập nhật 09/11/2024 11:13
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Product Owner - Generative Ai For Enterprise Customer Operations
LIVE GROUP VIỆT NAM
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Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
06/12/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- TẦNG 8 TÒA NHÀ HAVANA, 132 HÀM NGHI PHƯỜNG BẾN THÀNH QUẬN 1 TP HỒ CHÍ MINH.
Mô tả công việc
Trusting Social and the AGI revolution
Trusting Social and the AGI revolution Trusting Social has been the leading AI solution provider for the banking industry in Southeast Asia and India in the last 10 years.
We are now pioneering Artificial General Intelligence (AGI) solutions leveraging Generative AI (GenAI) technology to reimagine banking in the post-AGI world. We believe this will spark the next revolution in productivity and experience, like the Internet and mobile computing have done before.
We are looking for a highly motivated and experienced Product Owner - Generative AI for Enterprise Customer Operations. The successful candidate will lead the development of our flagship Generative AI products to transform the banking and finance experience of billions of customers.
Unlocking exceptional customer experience for all with Generative AI
Customer Operations in Banking has always been capacity constrained, leading to sub-optimal customer experience, delays, and low coverage.
Our virtual assistants diligently serve all customers via any channel, at any time, in a personalized and empathetic manner. We serve the largest banking & financial institutions across four global markets, and are expanding. Join us to bring customer experience to a new age.
How You Will Make An Impact In This Role
As a Product Owner in Gen AI Enterprise Customer Ops, you will have the decision-making and prioritization authority to drive a particular workstream, under the leadership of a Product Manager. You will solve impactful problems in the financial sector in Vietnam and other Trusting Social markets.
You will be at the cutting edge of technology & creating innovative, transformative solutions that make banking more accessible, affordable, and personalized for every customer. If you're genuinely passionate about building world-changing products and never settling for second place, join us on a journey of discovery to solve problems and deliver excellence.
Responsibilities
Own the roadmap for your workstream, you are responsible for the success and impact that your workstream bring to our client & the product as a whole
Discover insights, specify solutions and improvements, monitor progress for your workstream.
Work with cross-functional teams to identify and prioritize features that will add value to clients in the banking and finance sector.
Translate product requirements into detailed user stories with clear acceptance criteria for development teams.
Ensure that the product meets the highest standards of quality and performance in your workstream.
Collaborate with developers, data scientists, and engineers to ensure successful product delivery.
Monitor and analyze market trends and emerging technologies to provide insights on potential new features and enhancements.
Continuously improve the product backlog and prioritize user stories to align with company strategy.
Create and maintain product documentation to ensure effective communication with stakeholders.
Trusting Social and the AGI revolution Trusting Social has been the leading AI solution provider for the banking industry in Southeast Asia and India in the last 10 years.
We are now pioneering Artificial General Intelligence (AGI) solutions leveraging Generative AI (GenAI) technology to reimagine banking in the post-AGI world. We believe this will spark the next revolution in productivity and experience, like the Internet and mobile computing have done before.
We are looking for a highly motivated and experienced Product Owner - Generative AI for Enterprise Customer Operations. The successful candidate will lead the development of our flagship Generative AI products to transform the banking and finance experience of billions of customers.
Unlocking exceptional customer experience for all with Generative AI
Customer Operations in Banking has always been capacity constrained, leading to sub-optimal customer experience, delays, and low coverage.
Our virtual assistants diligently serve all customers via any channel, at any time, in a personalized and empathetic manner. We serve the largest banking & financial institutions across four global markets, and are expanding. Join us to bring customer experience to a new age.
How You Will Make An Impact In This Role
As a Product Owner in Gen AI Enterprise Customer Ops, you will have the decision-making and prioritization authority to drive a particular workstream, under the leadership of a Product Manager. You will solve impactful problems in the financial sector in Vietnam and other Trusting Social markets.
You will be at the cutting edge of technology & creating innovative, transformative solutions that make banking more accessible, affordable, and personalized for every customer. If you're genuinely passionate about building world-changing products and never settling for second place, join us on a journey of discovery to solve problems and deliver excellence.
Responsibilities
Own the roadmap for your workstream, you are responsible for the success and impact that your workstream bring to our client & the product as a whole
Discover insights, specify solutions and improvements, monitor progress for your workstream.
Work with cross-functional teams to identify and prioritize features that will add value to clients in the banking and finance sector.
Translate product requirements into detailed user stories with clear acceptance criteria for development teams.
Ensure that the product meets the highest standards of quality and performance in your workstream.
Collaborate with developers, data scientists, and engineers to ensure successful product delivery.
Monitor and analyze market trends and emerging technologies to provide insights on potential new features and enhancements.
Continuously improve the product backlog and prioritize user stories to align with company strategy.
Create and maintain product documentation to ensure effective communication with stakeholders.
Yêu cầu công việc
Required
Ability to zoom in - analyzing a problem, pain point in depth; and zoom out - maintaining a clear picture of business impact, constraints, dependencies of all features & problems to effectively prioritize and ensure overall success.
Go to the bottom of things, problems, metrics to derive key drivers. Listen intensely and think deeply to discover disruptive insights.
Mindful of feelings, emotions, needs and wants of customers, colleagues and yourself.
Exceptional problem-solving skills: think from first principles to validate insights, ask thoughtful questions, create well considered solutions that have a clear path to delivering large value.
Good analytical and abstraction skills, with the ability to break down complex problems into smaller parts and identify key issues.
Excellent communication skills, both verbal and written, and ability to articulate complex technical concepts to both technical and non-technical stakeholders with clarity of thought.
Ability to translate business requirements into clear and concise user stories with acceptance criteria.
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and build strong relationships with stakeholders.
Extreme ownership, ready to roll up your sleeves and do whatever it takes to realize the vision
Ability to maintain a keen attention to detail, keeping commitment with multiple objectives, and work well under pressure
Strong learning ability and self-motivation to acquire new knowledge
Preferred
Degree or strong experience in Computer Science, Engineering, Mathematics, Consulting
Experience with Banking & Financial B2B products, especially AI solutions
Knowledge of AI/Machine Learning topics
Ability to zoom in - analyzing a problem, pain point in depth; and zoom out - maintaining a clear picture of business impact, constraints, dependencies of all features & problems to effectively prioritize and ensure overall success.
Go to the bottom of things, problems, metrics to derive key drivers. Listen intensely and think deeply to discover disruptive insights.
Mindful of feelings, emotions, needs and wants of customers, colleagues and yourself.
Exceptional problem-solving skills: think from first principles to validate insights, ask thoughtful questions, create well considered solutions that have a clear path to delivering large value.
Good analytical and abstraction skills, with the ability to break down complex problems into smaller parts and identify key issues.
Excellent communication skills, both verbal and written, and ability to articulate complex technical concepts to both technical and non-technical stakeholders with clarity of thought.
Ability to translate business requirements into clear and concise user stories with acceptance criteria.
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and build strong relationships with stakeholders.
Extreme ownership, ready to roll up your sleeves and do whatever it takes to realize the vision
Ability to maintain a keen attention to detail, keeping commitment with multiple objectives, and work well under pressure
Strong learning ability and self-motivation to acquire new knowledge
Preferred
Degree or strong experience in Computer Science, Engineering, Mathematics, Consulting
Experience with Banking & Financial B2B products, especially AI solutions
Knowledge of AI/Machine Learning topics
Quyền lợi được hưởng
Chăm sóc sức khoẻ
Comprehensive health care coverage for you and your dependents
Căn-tin
Onsite lunch with multiple options, including vegetarian
Unlimited free coffee, tea, snacks, and fruit to keep you energized
Khác
Generous leave policies, including annual leave, sick leave, and flexible work hours
All employees have access to Udemy, offering endless opportunities for skill development
Grab for work allowance
13th-month salary and performance bonus
Comprehensive health care coverage for you and your dependents
Căn-tin
Onsite lunch with multiple options, including vegetarian
Unlimited free coffee, tea, snacks, and fruit to keep you energized
Khác
Generous leave policies, including annual leave, sick leave, and flexible work hours
All employees have access to Udemy, offering endless opportunities for skill development
Grab for work allowance
13th-month salary and performance bonus
Khu vực
LIVE GROUP VIỆT NAM
Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:
Live group là một trong những nhà cung cấp dịch vụ thanh toán hàng đầu của Australia. Được thành lập lần đầu bởi Ngân hàng Macquarie vào năm 2006 với tên gọi Thanh toán trực tiếp, công ty đã được tư nhân hóa vào năm 2008 và được tái cơ cấu thành nhóm Trực tiếp.
Live group tự hào được phục vụ hàng nghìn khách hàng trên khắp nước Úc trong khi tiếp tục đổi mới các giải pháp thanh toán và mở rộng việc cung cấp sản phẩm của mình.
Chính sách bảo hiểm
- Bảo hiểm sức khỏe & tai nạn PVI Premium;
- Bảo hiểm xã hội
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Bóng đá
- Bóng bàn
- Ca hát
- Teambuilding
Lịch sử thành lập
- Live group là một trong những nhà cung cấp dịch vụ thanh toán hàng đầu của Australia. Được thành lập lần đầu bởi Ngân hàng Macquarie vào năm 2006 với tên gọi Thanh toán trực tiếp, công ty đã được tư nhân hóa vào năm 2008
Mission
Công ty không ngừng đổi mới, sáng tạo để kiến tạo hệ sinh thái các sản phẩm dịch vụ đẳng cấp, góp phần nâng cao chất lượng cuộc sống của mọi người và nâng tầm vị thế của thương hiệu Việt trên trường quốc tế.
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