Masthead

Masthead Agency is looking for a talented Account Director to join our team. full of life and looking for a fantastic challenge within an agency as Masthead Digital.
• Planning budgets and activities for account management in the company
• Setting up goals and objectives for all subordinate staff
• Providing feedback and counsel to account staff to meet quotas/objectives

Responsibilities:
• Coordinate with the operating team to identify and approach business opportunities
• Serve as the lead point of contact for all customer account management matters
• Pitch concepts and summarize results during multiple client meetings
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Prepare reports about workload for customer
• Assist in solving (difficult) request from clients or in critical situations if needed
• Supervise staff and projects, motivating and mentoring staff to hit goals and produce successful materials for clients, as well as providing feedback
• Ensure the timely delivery of services and products to clients
• Resolve issues to maintain and strengthen customer trust
• Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders