Sheraton Hotel & Towers ★ 4.0

• Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals

• Ensure information provided to guests is accurate and individualized

• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized

• Assist in preparing daily, weekly and monthly reports

• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

• Coordinate and communicate with all other departments to ensure a smooth operation

Team Management

• Interview, select and recruit direct reports

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by DOSM

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

• Duty Meal
• Service Charge
• Joined in the associate activities.
• Dynamic, professional and poen minded working environment.
• Joined in the Hotel's training and development programs.
• Offered relocation, home leave allowance.
• Offered 12 vacation days/year.
• Comply with government Public Holidays.

• Excellent communication skill/interpersonal skill to interact with customers, associates and third parties.
• Problem solving and organizational abilities.
• Proficient in the use of Microsoft Office and internet/online tools and trends.
• Good English communication skill, excellent content writing skill in both English and Vietnamese.
• Team-work spirit/ Result-oriented.
• High school diploma or GED; 2 years experience in the sales and marketing or related professional area.