Sản phẩm giấy GO-PAK Việt Nam

Excellent knowledge of various Customer sevise processes and exceptional problem- solving skills are the key requirements for this role. We need to find people who proactively learn, are not afraid of difficulties, and see challenges as opportunities
We are looking for an experienced and qualified Customer sevise Supervisor to work in our CS Department. You will be reporting to the CS Manager.
As a customer sevise supervisor, your role Manage Customer Service team in business and continuously improve the performance of team
We would like to meet you if you think you can plan out our sevise processes and optimize them for maximum efficiency. Kindly send in your applications to us as soon as possible.
- Coordinate with relevant departments to achieve common goals in monitoring quantity and quality of goods delivered on time and in sufficient quantity (OTIF).
- Working closely with sale team and CS team in UK to tracking the new order and recording the sale volume how to balance with the ulitilized tracker.
- Receive complaints, coordinate with QC, Production... to resolve customer complaints on time.
- Make sure your team woking closely with designer team to have the final layout for all products.
- Manage and improve the team under you, report to your direct Manager.
- Record monthly sales value and work effectively with the costing department to ensure sales prices and profits for the company.
- Make sure all order in system is correct.
- Evaluate business performance and propose solutions for improvement.
- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction

- Excellent communication skills.
- Excellent skills for tracking records in team performance and improvement
- Ability to work independently and proactively take on new responsibilities
- 3- 4 experience years in customer service management and at least 1 year as leader, supervisor role.
- Outstanding problem- solving skills.
- You know about NAV or ERP system is plus point.
- Have good business mindset
- Excellent skills for communicating and relating with team members and customers / team members and other internal teams also.
- Strong organizational skills.
- Have good temperate to handle disputes and emergencies
- Good Microsoft Office skills, particularly Excel
- Good at English

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-02-19 22:05:02