Việc làm SFive
Cập nhật 07/12/2023 00:00
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Thông tin cơ bản
Mức lương:
15 - 25 triệu
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
21/12/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hồ Chí Minh
Mô tả công việc
Mô tả Công việc
Client Support and Relationship Management
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Revenue and Service Opportunities
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Service Level Agreement (SLA) Adherence
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Team Collaboration and Reporting
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Client Support and Relationship Management
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Revenue and Service Opportunities
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Service Level Agreement (SLA) Adherence
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Team Collaboration and Reporting
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Yêu cầu công việc
Yêu Cầu Công Việc
Skills:
Basic to intermediate understanding of BPO/Outsourcing operations and service delivery.
Strong interpersonal and communication skills.
Ability to support revenue generation activities.
Familiarity with data analysis tools and processes for assessing service metrics.
Experience:
2-3 years in customer success, account management, or related roles within the BPO/Outsourcing sector.
Demonstrated experience in managing client needs and supporting retention initiatives.
Education:
Bachelor's degree in Business Administration, Management, or a related field preferred.
Skills:
Basic to intermediate understanding of BPO/Outsourcing operations and service delivery.
Strong interpersonal and communication skills.
Ability to support revenue generation activities.
Familiarity with data analysis tools and processes for assessing service metrics.
Experience:
2-3 years in customer success, account management, or related roles within the BPO/Outsourcing sector.
Demonstrated experience in managing client needs and supporting retention initiatives.
Education:
Bachelor's degree in Business Administration, Management, or a related field preferred.
Quyền lợi được hưởng
Laptop
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Khu vực
SFive
Xem trang công ty
Quy mô:
500 - 1.000 nhân viên
Địa điểm:
Số 479, Minh Khai, Hai Bà Trưng
Sfive là công ty Trách nhiệm hữu hạn đang hoạt động lĩnh vực IT Phần mềm tại Hà Nội. Hiện tại chúng tôi đang cần tuyển vị trị trí "Lập trình viên PHP Wordpress", "Nhân viên Chăm sóc khách hàng". với các kỹ năng như Chăm Sóc Khách Hàng, Chủ Động, Giải Quyết Vấn Đề .Bạn sẽ được hưởng các chế độ phúc lợi như Cơ Hội Thăng Tiến, Môi Trường Năng động khi làm việc tại sfive.
Chính sách bảo hiểm
- Đóng BHXH
Các hoạt động ngoại khóa
- Tham gia Teambuilding, du lịch, sinh nhật, liên hoan, ..
Lịch sử thành lập
- Ngày cấp giấy phép: 04/10/2013
- Ngày bắt đầu hoạt động: 04/10/2013
- Ngày nhận TK: 28/09/2013
Mission
Luôn phấn đấu hết mình để làm hài lòng mọi người tiêu dùng
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