SPS 3.8 ★

Principle duties:

Candidates must have experience managing and optimizing live chat or call center operations, ideally within the telecommunications industry, with a demonstrated ability to improve customer service delivery and operational efficiency through these channels

Responsibilities:
Project management

Support Service Manager in new project implementation
In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs
Analyze projects errors on daily basis in order to have quick actions to improve project quality
Support/update project specification/business rules to relevant staffs/operators
Gain sufficient project requirements and transfer the knowledge to related people through training

Others

Support Service Manager on daily tasks
Backup for Service Manager or other Service Assistants when needed
Escalate to higher management for anything that is beyond authority or poses risks to the projects
Make sure other tasks assigned by higher management are completed in good quality and delivered as committed

Education:

College degree
Good at German

Technical skills and experience:

Knowledge of IT is a plus
Understanding of company business
At least 1 year of working experience as related position
MS Office (Word, Excel, PowerPoint)

Soft- skills:

Negotiation skill
Problem solving
Planning and analytical skill
Team working skill
Communication and interpersonal skills.
Customer centric mindset
Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners

Attribute:

Good team player
Strong multi- tasking abilities
Innovation and creativity
Hardworking

SPS is a leading technology- driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting- edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world- class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes.
What are you waiting for? Join our international team today!
Great Benefits:
- Professional and challenging working environment.
- Private medical care for you and your family,
- On- going training and development plan
- Promotion & bonus opportunities
- Competitive and performance- oriented remuneration system
Advance your career:
- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
- We provide you with support to sharpen your skills and knowledge for further steps in your career path
Break your limits:
The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.
Go Global:
Notes: “By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND- CP on personal data protection.”
The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.

Cập nhật gần nhất lúc: 2024-11-26 01:50:02