East Sea Group

Company Description

We are hiring for partner of BigIn - Nixxis Vietnam,a part of Nixxis Group.

About Nixxis Group: Founded in 2005, Nixxis was born to revolutionize contact centers and deliver an unforgettable customer experience. Over the years, we’ve evolved and adapted to the needs of companies seeking to distinguish themselves through exceptional customer service.

Faced with the advent of new technologies, Nixxis has embraced the potential of digital advances to push back the frontiers of customer experience. We have leveraged artificial intelligence, automation, and personalization of interactions, creating the Nixxis Contact Suite—one of the solutions revolutionizing the world of customer relations today.

At the heart of Nixxis are fundamental values that guide every decision and action. Excellence, continuous innovation, and close collaboration with our customers are our key pillars. In a highly competitive environment, Nixxis stands out for its high-performance, powerful, and reliable tools. We have invested significantly in R&D and trained highly qualified teams to provide our customers with the best possible service.

Job Description

Position Overview: We are seeking a dynamic and experienced Senior Product Owner to join our team in Nixxis Vietnam, a leading software company providing call center and contact center solutions with AI. The ideal candidate will have a strong background in product management, excellent English communication skills (both verbal and written), and preferably, experience or domain knowledge in Contact Center/Call Center SaaS/Solutions.Proficiency in French is a plus.

Key Responsibilities:

• Define and communicate the product vision, strategy, and roadmap to align with company goals and customer needs.
• Collaborate closely with cross-functional teams, including engineering, sales, marketing, and customer support to deliver high-quality products.
• Gather and prioritize product requirements from various stakeholders and transform them into detailed product specifications.
• Act as the primary liaison between the business and technical teams to ensure clear communication and alignment on product goals and priorities.
• Conduct market research and competitive analysis to identify trends and opportunities for innovation and improvement.
• Foster a customer-centric culture by regularly engaging with customers and gathering feedback to drive continuous product improvement.
• Monitor product performance and utilize data-driven insights to make informed decisions and optimize product features.
  
  

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field. Advanced degrees are a plus.
• Proven experience as a Product Owner or similar role in a SaaS company, preferably within the Contact Center/Call Center industry.
• Exceptional English communication skills, both verbal and written.
• Proficiency in French is a plus.
• Strong understanding of agile methodologies and product management best practices.
• Ability to think strategically and translate business objectives into actionable product plans.
• Excellent problem-solving skills and a proactive, can-do attitude.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Experience with AI, automation, and customer experience solutions is highly desirable.
  
  

Additional Information

• Competitive salary and benefits package.
• Opportunity to work with a passionate and innovative team for call center and contact center solutions with AI.
• Continuous professional development and career growth.
• A dynamic and inclusive work environment.