CryptoPie Labo ★ 3.7

Cryptopie Labo began our journey from 2021, developing cryptocurrency exchange for our investors. Today we've become a full-fledged product development company.

Our fintech products for crypto and blockchain let our clients take part in the future today.

Now we're looking for Customer Sucess position with information as below:

Description:

• Support customers while using the trading platform through chat, email,...
• Perform Verification Steps with Customers (KYC Procedures): Ensure that documents and materials comply with relevant standards.
• Monitoring Transaction Activities: Check deposit and withdrawal transactions. Unusual transaction frequency.
• Enhance Risk Management Systems.
• Other Related Tasks.

Requirements:

• Basic Microsoft Office Skills: Ability to create Word documents, create and manage spreadsheets with Excel using formulas, create instructional materials with PowerPoint, etc.
• Have customer support experience at least 1 year (in any sector). We are willing to train at the beginning of the domain.
• Good Japanese Communication Skills ( 4 skills, at least Japanese N2 level)
• Problem-Solving Skills and Flexibility in adapting to changes.
• Good Teamwork Skills, proactive in problem-solving (emphasizing teamwork spirit).
• High Responsibility in work.
• Ability to Adapt Quickly and respond effectively to sudden changes.
• Able to work in assigned switch shifts (from 6AM to 10PM). Have 5 remote working days/month

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Benefits:

• Performance review: twice/year, salary review: once/year
• Attractive, competitive salary upto $800
• Performance bonus: twice/year
• 100% full salary from the 1st day of work
• Paid in USDT