Dialectica ★ 5.0

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

About The Role

The Client Coordination Associate will initially be collaborating with other Associates already working on the team.

The best candidate should be passionate, highly motivated, ambitious, and highly knowledgeable with a good track record on client service. This position is crucial for the APAC team in order to enhance the quality of services that Dialectica offers. As a Client Coordination Associate, you will be a liaison between our clients in Asia-Pacific region and experts with deep industry knowledge. You will be responsible to evaluate clients' needs, conduct desktop research on companies and markets as well as facilitate the communication between Industry Specialists and our Clients. You will also learn how to manage a client base of established strategy consultancies and/or corporates & PEs. This is a fast paced, client facing, and communication heavy role with a focus on effectiveness, organization, lead generation and most importantly mentoring.

You will be generating value and facilitating Dialectica's swift client response mindset as we expand our reach and create opportunity in multiple geographies.

An important priority of this role will also be opening and growing our relationship and revenue with our clients in Australia. Some of our clientele has shown interest in the region, opening up new offices, specifically around PE activities. We believe that Australia can be a sizeable market for Dialectica and help with the growth we envision in the region.

About The Client Service Team

The Client Service Team is the revenue epicenter of our business. A career in the Client Service Team at Dialectica is more than just a job; it's an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management.

Requirements

• Working Schedule: from 16:00 to 24:00, from Monday to Friday
• Location: District 1, Ho Chi Minh City (Hybrid working)
• 1-3 years' work experience in Customer Care/ Client Service roles
• Excellent communication skills and the ability to liaise with multiple stakeholders across geographies and teams
• Experience in Research and project management
• Ability to work independently
• Accuracy, efficiency and professionalism when responding to incoming customer inquiries
• Willingness to confront and resolve a wide range of client problems and/or requests
• Proficient use of MS Office and Google suite
• Drive to deliver high quality results on a daily basis
  
  
  

Benefits

• Competitive package with a base salary that includes night shift allowances
• The opportunity to gain transferable skills including research, negotiation, commercial awareness, professional communication, time and project management
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
• Competitive compensation schemes including a monthly performance bonus
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program
• Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City