Hilton Saigon ★ 4.1

• Have a good understanding of the Hotel’s emergency procedures, Hotel security, fireregulations and all health and safety legislation and ensure implementation of those relatedto your department

• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards

• Have knowledge of the hotel, its services, and facilities

• Handle equipment, tools, keys and supplies in proper way, kept in good working condition and regularly inspected, following instructions as directed.

• Report maintenance deficiencies and items in need of repair

• Report hazard issues

• Carry out lost and found procedures

• Ensure the standards of cleanliness and orderliness of all working areas

• Be environmentally aware

• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).

• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at alltimes.

• Be proactive and observant in service to identify guest needs before being asked.

• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene

• Maintain good relationship with your colleagues, supervisors and other department

• Assist other departments wherever necessary and maintain good working relationships

• Attend training and meetings when required.

• Carry out any other reasonable task set by the Hotel's Management

• Perform food and beverage service in a consistency and timely manner, following departmental SOPs and policies.

• Perform mise-en-place and ensures the outlets’ orderliness and cleanliness for both front and back of the house are organised and effective.

• Check and recheck to make sure outlets’ setup arrangement and ambience always follow the concept guidelines.

• Assist callers courteously and promptly taking messages as necessary and accurately passing them on to the appropriate person without delay.

• Serve alcoholic/non-alcoholic beverages in conjunction with licensing/liquor regulations.

• Drive sales by knowing departmental/hotel promotions applying upselling techniques and being proactive in menu recommendation, without compromising guest satisfaction.

• Take part in controlling inventory of the outlets and reports immediately to supervisor in case of irregularities.

• Handle item posting, billing, settles guest payments with precise attention following accounting procedures and policies on a daily basis.

• Reconcile, investigate, correct any cash and credit card discrepancies.

• Ensure all requirements to close operating day are done and handed to the accounting team in a timely manner.

• Manage cash flow and ledger reports.

• Be part of an effective communicating network within the team, between outlets and with other departments to ensure best understanding of daily operation. Foresee operationalneeds by attending meetings/briefings noting down important information and reportingaccordingly.

Additional responsibilities as below:

• Support other F&B operations outside of assigned outlet when required.

• Undertake any reasonable additional tasks as assigned by the Food and Beverage

Operations Manager to ensure the overall success of F&B department.

- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance

- Get job-related professional training, opportunities for advancement.

- Professional and classy working environment.

• Positive attitude

• Good communication skills, fluent in Vietnamese and English

• Committed to delivering high levels of Guest service

• Excellent grooming standards

• Ability to work with ownership as well within a team

• Flexible and reliable

• Excellent attention to details

• A passion for being on a winning team

• Strong work ethic

• Ability to work under pressure

• Flexibility to work late shifts

• Methodical and well organized

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience

• Experience in a similar position

• Fluency in other languages, Chinese, Korean, Japanese are preferable