InterContinental Nha Trang

and procedures

 Communicates to his/her superior any difficulties, guest comments and other relevant information

 Establishes and maintains effective employee working relationships

 Attends and participates in daily briefings and other meetings as scheduled

 Attends and participates in training sessions as scheduled

o Prepares for service by ensuring:

o Grooming is impeccable and in accordance with ICHG personal presentation standards

o Outlet equipment is clean

o Equipment is sorted and stored

o Glassware is polished

o Flatware is polished

o China is clean

o Waiter stations are prepared

o Cutlery is placed for buffet and table service

o Tables are set

o Reservations are read and familiarized

o Special occasions are ready

o Music is on

o Lighting is on

o Outlet is ready for service and guest comfort

 Carries out effective service by ensuring:

o Guests are greeted and seated

o Daily specials are explained and upsold

o Food orders are processed accurately

o Trays and tray jacks are effectively used

o Food orders are taken quickly

o Payment methods are handled accurately

o Working areas are cleaned and re-set quickly

o Bar is clean

o Used ashtrays are regularly cleaned

o Guests are conversed with in relation to the food and beverage products

 Carries out effective beverage service by ensuring:

o Beverages are upsold and regularly replenished, abiding by responsible alcohol service

regulations

o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and

serving wine

o Promoting and selling cocktails to guests

o Making and presenting cocktails

o Coffee and tea is served hot and in accordance with standard

 Take appropriate action to resolve guest complaints

 Food and beverage stock is stored in relation to hotel procedures

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire

Life safety.

 Perform any other duties which may be assigned by the management from time to time.

- Competitive salary and service charge

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Law

- Duty meal and uniform provided

- Annual Health Check

- Team building and Colleague Events as per IHG's activities

- Special Service Discount to all colleagues

Required Skills –

•Demonstrated ability to interact with customers, employees and third parties that reflectshighly on the hotel, the brand and the Company.

•Alcohol awareness certification and/or food service permit or valid health/food handler cardas required by local government agency.

• Able to read and write English

Qualifications –

• High School.

Experience –

• Food service experience with general knowledge of restaurant operations preferred.