International School Ho Chi Minh City 3.2 ★

* Position Objectives
We are looking for a motivated and self-driven Information Technology (IT) Intern to join our team. The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and support team members.
* Responsibilities
● Provide high-level customer service and escalate issues as per protocol.
● Repair and upgrade PC hardware and software, including scheduled maintenance.
● Keep helpdesk processes/procedures up to date.
● Provide technical assistance to staff and customers on hardware and software-related issues
● Monitor system performance and troubleshoot any issues
● Follow established procedures and processes for computer maintenance
● Research and recommend solutions for technical problems
● Understanding command of English with clear, concise verbal communication skills.
● Familiar with Windows 11, MAC OS client operating systems, and associated hardware
● Familiar with basic network troubleshooting
● Familiar with Active Directory/Azure AD account management