L7 West Lake Hanoi

• Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual​
• Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements.​
• To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly​
• To assist the Doorman and supervise on traffic control along the driveway during peak hours​
• Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times.​
• Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs)​
• Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas​
• Ensure that the surrounding areas at the lobby level and main entrance are clean​
• Supervise the Parking Valets in handling guests’ vehicles properly​
• Prepare newspaper orders and co-ordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery​
• Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures​
• ​Supervision and completion of assigned tasks/errands as per the hotel/guest instructions in pertaining to guest luggage management.​​

At IHG, we provide you competitive benefits and comply to all current laws

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner​

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.​

• 1 year experience in concierge / customer service, or an equivalent combination of education and experience. ​
• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent​