La Veranda Resort Phu Quoc

Join Our Heartist Team: Front Office Captain

La Veranda Resort Phu Quoc – M Gallery

Where every detail tells a story – let yours begin with us.

Nestled on the stunning shores of Phu Quoc island, La Veranda Resort – M Gallery, a proud member of the Accor Group, invites passionate hospitality professionals to be part of our boutique beachfront retreat.

We are currently seeking a dedicated and experienced Front Office Captain to join our Front Office team.

Your Mission

As a Front Office Captain, you will play a key leadership role in ensuring the smooth daily operations of the front desk. You will guide and support the team in delivering seamless arrivals and departures, personalized guest experiences, and professional handling of guest inquiries.

What You'll Do

1. Supervise and support Front Office team members during shifts

2. Ensure guest satisfaction through attentive service and quick resolution of concerns

3. Coordinate with other departments to meet guest needs efficiently

4. Train and motivate team members, leading by example with Heartist values

5. Handle check-in/check-out procedures and support VIP guest arrivals

6. Maintain a professional and welcoming lobby environment

Competitive salary

service charge monthly based on revenue

Housing, 3 meals per day

Social insurance according to law

Professional and International working environment

Opportunities working at other Accor hotels /resorts in Vietnam and other countries

• Minimum 1–2 years of experience in a similar supervisory role
• Excellent interpersonal and communication skills
• Good command of English; knowledge of additional languages is a plus
• Strong organizational and leadership skills
• Passionate about hospitality and guest engagement
• Willingness to work flexible shifts, including evenings, weekends, and holidays