Việc làm Malaysia Airlines
Cập nhật 04/02/2025 22:21
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Assistant Station Head, DAD
Malaysia Airlines
2 việc làm
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
02/02/2025
Hạn nộp hồ sơ:
04/03/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
3 - 4 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Position Title
Assistant Station Head
Report To
Station Head
Position Summary
Assistant Station Head is responsible and accountable to support and assist Station Head (SH) to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is also responsible to assist SH to ensure consistent service delivery in accordance with the company’s set service standards and meet or exceed the company’s KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.
Key Accountability
Assistant Station Head
Report To
Station Head
Position Summary
Assistant Station Head is responsible and accountable to support and assist Station Head (SH) to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is also responsible to assist SH to ensure consistent service delivery in accordance with the company’s set service standards and meet or exceed the company’s KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.
Key Accountability
- Assist the SH in overseeing all ground operations, ensuring compliance with safety, security, regulatory requirements, and adherence to airline policies, procedures, and the Ground Operations Manual.
- Responsible to support SH for the airline’s overall ground operations at the airport
- Responsible to support SH to ensure the airline’s ground operations are in full compliance to all safety, security, regulatory requirement and all airline’s policies, procedures and operating manual.
- Undertake an oversight function on all outsourced functions perform by appointed GSP and vendors.
- Responsible to support SH to ensure delivery of all airline’s products and services at all ground customer touchpoints consistently meet and exceed the service quality target set.
- Responsible to support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions as outlined in the Ground Operations Manual.
- Perform any other duties as required by SH / Regional Head / Management / stipulated in the Ground Operations Manual (GOM) to support the smooth running of airport operations and ensure alignment with organizational goals.
- Degree with 1 year working experience.
- Diploma with 3 years working experience
- Understanding local and international aviation regulations, security protocols, and Malaysia Airlines' policies to ensure operations meet all legal and safety standards.
- Strong skills in overseeing ground operations, including crisis management, resource allocation, and performance tracking.
- Proficiency in engaging with internal and external stakeholders to foster effective collaboration.
- Ensure the consistent delivery of high-quality services across all aspects of the station’s operations, maintaining accountability for service standards.
- Manage and control funds, account receivables, payables, and costs within the approved budget, while ensuring compliance with communication, statutory, and legal requirements.
- Establish and maintain strong relationships with key personnel in government agencies and external parties to maximize business opportunities for the company.
Khu vực
Hết hạn ứng tuyển
Báo cáo
Malaysia Airlines
Xem trang công ty
Quy mô:
500 - 1.000 nhân viên
Địa điểm:
Subang, Selangor
Malaysia Airlines là tàu sân bay quốc gia của Malaysia, phục vụ 40.000 khách trên 330 chuyến bay đến hơn 50 điểm đến mỗi ngày. Malaysia Airlines vận hành các chuyến bay từ căn cứ tại nhà, Sân bay Quốc tế Kuala Lumpur và cung cấp kết nối trên toàn cầu; bao gồm các trung tâm OneWorld. Malaysia Airlines là một phần của OneWorld, nơi tập hợp 14 tên tuổi lớn nhất và tốt nhất thế giới trong ngành hàng không và 40 hãng hàng không liên kết phục vụ hơn 10.000 lần khởi hành hàng ngày. Thông qua liên minh toàn cầu này, Malaysia Airlines cung cấp kết nối tốt nhất với các hành trình liền mạch đến hơn 1000 điểm đến trên 150 quốc gia và truy cập vào hơn 650 phòng chờ sân bay trên toàn thế giới. Vào ngày 1 tháng 9 năm 2015, Malaysia Airlines được vận hành bởi công ty mới Malaysia Airlines Berhad.
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