Meliá Hồ Tràm

JOB DESCRIPTIONS:

DUTIES & RESPONSIBILITIES:

- Report directly to General Manager

- Provides a professional, advisory support service to the General Manager

- Develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved.

- Regularly sell hotel rooms, meeting rooms, and food and beverage outlets

- Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales promotion, personal selling, publicity, community relations, special sales projects, etc.

- Enhance the image of the hotel in the local community and internationally

- Review regularly the Public Relations activities to ensure high awareness of the Japanese hotel in the local and national media

- Participate as an active member of the community through associations, memberships and other trade organizations

- Review regularly activity reports of sales personnel to ensure targets and sales objectives are being met

- Review regularly internal promotion pieces for visual effect and ensure they conform with brand standards

- Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans

- Prepare and present regular sales reports, forecasts and budget proposals to senior management

- Collaborate with the marketing team to develop integrated marketing and sales campaigns, promotional initiatives and branding strategies

- Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales

- Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services

- Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan

- Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers

- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance

- Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently

- Recommend or initiate any HR elated actions where needed

- Drive a great working environment for teams to thrive – connect departments to create sense of one team

- Identify improvements to marketing activities and overall hotel sales performance and work with other departments

- Perform any other duties which may be assigned by the management from time to time

- Perform other duties out of the normal routine if so required.

- 2 months of probation

- Work 8 hours/day, admin time, 1.5 day off/week

- Monthly salary and bonus 13th month salary at year end guarantee and more (depends on business situation)

- Entitled service charge by the hotel

- Hotel pays full for employees Social - Medical - Unemployment insurance AND Personal Accident Insurance 24/24

- Duty meal in working day provided by the hotel

- Entitled annual summer outing trip, annual leave, annual health check and other benefits following hotel policy.

- Incentive: Following the hotel policy, after probation, while sales target of all team is achieved and with your contribution

- Personal Income Tax: will be borne by the Company

- Telephone Allowance / Telephone sim card: will be provided by Company

- Transportation Allowance: Following the hotel policy

- Educational Level: A Bachelor Degree or higher in Hotel Management or equivalent education / experience required

- Language Proficiency: Fluent in English

- Skills: Excellent spoken, written English and second language desired. Writing skills: Able to write business communication, reports and proposals. Computer skills: Microsoft Word, Excel, Opera, Outlook

- Experience: Minimum 3 to 4 years’ experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team

PERFORMANCE REQUIREMENTS:

- Possess good sales techniques and negotiation skills

- Be passionate and have the drive and determination to meet/exceed set goals

- Possess customer-handling techniques

- Able to react fast but calmly in the midst of any co-ordination problems.

- Must possess a patient, pleasant personality.

- Comfortable in dealing with all levels of people.

- Requires excellent communication skills, both verbal and written.

- Knowledge of the city and market segmentation for business.

- Maintain a high level of output and quality regardless of the task load.

- Take initiative and act quickly to deliver projects in a professional manner.

- Take action to ensure overall success of department / organization.

- Present one-self in an appropriate manner i.e. dress code and personal hygiene.