MK Premier

• Handle all guest inquiries and requests in a professional and courteous manner

• Accountable for accurately recording customer transaction in the necessary systems

• Handle guest check-ins and check-outs

• Recognize the customer's circumstance and offer the best remedy

• Ensure that all guests have a positive experience at the hotel

• Professionally respond to customer complaints; make an effort to successfully resolve complaints in accordance with established guidelines.

• Provide services and remedies that will improve client satisfaction

• Work in conjunction with your colleagues, and other departments as necessary.

• Responsible for selling extra service such as: tour, transportation.

• Responsible for quality and qualify of online reviews.

- Full chế độ BHXH, lễ tết, hiếu hỷ, sinh nhật, nghỉ mát...

- Môi trường làm việc trẻ trung, năng động

Qualification and skills:

• Excellent customer service skills

• Outstanding verbal and written communication abilities.

• High degree of initiative and dynamism, along with strong influencing, decision-making, and teamwork abilities.

• Experience working with customers directly, either online or in person.

• Proficiency with computers and relevant software programs, such as Microsoft Office and Smile.

Experience:

• Previous experience working in a hotel or customer service environment is a plus.