ROX Group

We are an AI Fintech company specializing in assessing consumers' credit profiles in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in our markets. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.

As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do, and agility in execution.

How you will make an impact in this role

We are partnering with banks that are embracing changes toward digital banking - Credit Card Partnership. These changes are exciting but complex, and we are looking for team members who are motivated by big challenges and are ready to dive headlong into helping us grapple with complexity, build solutions, and turn our visions into a reality. Join us, if you have the talent and desire to deliver financial access for all by advancing data science and technology.

We are looking for an empathetic, solution-oriented Customer Service Representative to join our team in delivering exceptional support to our valued customers. In this role, you will serve as the face of our company, helping customers with inquiries, issues, and requests across various channels. This role is for you if you have a genuine passion for helping others and thriving in a fast-paced, customer-centric environment.

The Customer Service Representative - Credit Card Partnership will report to the Customer Service Manager/Lead

Responsibilities

• Provide prompt, professional, and friendly service to customers via phone, email, chat, and social media
• Listen attentively to understand customer needs, questions, and concerns, showing empathy and a genuine desire to help
• Research and troubleshoot customer issues, taking ownership to find resolutions and follow through to ensure customer satisfaction
• Maintain a deep knowledge of our products, services, and policies to provide accurate, helpful information to customers
• Stay up to date on product changes, promotions, and best practices to provide current, consistent information to customers
• Gather and relay customer feedback, insights, and suggestions to the product team to inform improvements
• Identify opportunities to go above and beyond for customers, creating memorable experiences that drive loyalty
• Collaborate with teammates and other departments to share knowledge, resolve complex issues, and improve the customer experience
• Contribute ideas for enhancing our customer service processes, tools, and training
• Perform other tasks as assigned by the direct manager per the capacity and scope of work
  
  

Requirements

• Vietnamese
• 1-2 years of customer service experience, preferably in a fast-paced environment
• Having experience working in banking and consumer finance sectors, particularly with credit card products
• Strong communication and active listening skills, with the ability to convey empathy and build rapport
• Excellent problem-solving and decision-making abilities, with a proactive approach to finding solutions
• Proficient in written communication, with strong grammar and spelling skills
• Comfortable with multi-tasking and working across multiple channels (phone, email, chat)
• Proficient in basic computer applications and able to quickly learn new software
• Familiar with Contact Center Systems
• Ability to work well in a team environment, collaborating and sharing knowledge
• Flexible to work in shifts, including evenings and weekends, to ensure customer support coverage
• Bachelor’s degree
  
  

What we offer

Join Our Team And Enjoy

• Competitive compensation package and performance bonuses
• Onsite lunch with multiple options, including vegetarian
• Parking allowance
• Fun and engaging team-building activities, sponsored sports clubs, and happy hour every Thursday
• Unlimited free coffee, tea, snacks, and fruit to keep you energized
• Convenient central District 1 office location, next to a future metro station
  
  

At Trusting Social, we deeply espouse the values of ownership, integrity, and agility in execution. We believe in doing what is right, what is best, and what is innovative. If you share our values and beliefs, we invite you to join us on our journey to deliver financial access at an unprecedented scale.

About Us

Trusting Social, an AI Fintech pioneer, assessed 1bn consumers across 4 countries, revolutionizing credit access. Our unwavering commitment to consumer data rights drives our journey to provide 100 million credit lines in emerging markets. With AI & Big Data, we aim to deliver unprecedented financial access. As audacious problem solvers, we champion ownership, integrity, and innovation. Join us if you're driven to impact society, embracing advanced technology to make a difference. We offer a platform for exploration and impactful contributions. If you're ready to innovate and drive change, come be a part of our team.

For more information about us please visit our website

https://trustingsocial.com