Trường Quốc Tế Nam Mỹ

1. IT applications landscape management
- Participate in planning and synchronous management of the overall architecture of
the IT system in terms of software systems and applications;
- Identify opportunities for application optimization, redesign, or process improvement -
focused on collaboration systems and internal tools for learning & working at school;
- Provide application administrative support across applications as needed, especially for
Microsoft 365 Ecosystem;
- Partner with business stakeholders, vendors, and IT management to provide a strategic
vision for new and supported applications and create system roadmaps and business
processes;
- Manage application maintenance outsourcing & software contract agreements;
- Implement and monitor standards around scope management, financial management,
service level agreements (SLA), ensure compliance to mitigate risk, increase
service/business impact & reduce costs;
- Oversee the efficient implementation of technology resources;

2. IT application (deployment) project management
- Participate in researching, proposing and setting up software solutions, IT applications
to increase operational process efficiency;
- Address the various needs, concerns, expectations of stakeholder groups in planning
and executing new projects;
- Lead and manage project vendors to ensure timely deliverables within budget and
scope;
- Develop and manage contractual documents;
- Proactively solve project issues promptly and effectively;
- Proactively lead and empower project team members to innovatively deliver product;
- Work effectively to ensure appropriate parties are involved and engaged to achieve
project goals;
- Provide periodic communications to project sponsors, stake holders and management;
- Balance project constraints including but not limited to scope, quality, schedule,
budget, resources and risks in order to accommodate the needs of each user/group of
users;

3. User management
- Provide or coordinate to provide training for first-level support team and end-users;
- Provide or coordinate to provide application support ensuring business operations
both technical and functional;
- Build a strong technical culture around our business systems that emphasizes technical
excellence, rapid iteration, strong security, and frictionless user experiences;

4. Database administration
- Define users access rights matrix and enable data distribution to the right user, in
appropriate format and in a timely manner;
- Protect data by coordinating with VLG’ IT Department to develop data security and
restoration policies, procedures, and controls;
- Develop procedures to ensure data integrity and quality across application in-used at
UTS;

5. Report and do other tasks as assigned
- Propose and monitor performance indicators of IT systems in terms of applications
and software and make reports on performance periodically or upon request;
- Lead/Coordinate other duties as assigned by the Head of Department;