AVANA RETREAT

Main Responsibilities

Main tasks

- Manage and work directly with agents following sales procedure.

- Take care and cooperate with agents.

- Do regular sales calls in Hanoi, other provinces to catch up and develop sales with agents.

- Take care clients’ agents (contact directly with guide of DMC/TO and clients of domestic agents).

- Do the proper follow up on every request sent to agents.

- Be expert of Avana Retreat by learning about the Retreat, its operation and all departments.

- Promote and up-sales all Avana Retreat’s product to agents & regularly remind them about Avana productions

- Update weekly and monthly report.

- Support Sales & Reservation team on other tasks when required (admin, back up work, TO/TA…)

- Assist in the preparation of documents and contracts with suppliers (transportations, outside services…)

- Assist in the administrative formalities for sales team.

- Inform the Sales Manager & Director of Sales immediately about unusual or irregular happenings (less requests, no more new requests, troubles, etc.)

Other Tasks

- Attend weekly Team meeting

- Join inspection and business trips

- Attend training courses to improve skills as well as work performance

- Actively take part in evaluation process of the department and the Company

*** Working time

- 40 hours per week (8h30 – 12h & 13h30 – 17h30)

- 12 days of annual leave entitlement

- Health insurance 24/24 (PTI)

- Lunch allowance

- Phone allowance

- Service charge

- Commission

- Bonus

1. Competency

- Basic English language

- Good knowledge of clients: Production spirit & requirements & clients’ expectations

- Solid understanding on sales processes

- Good knowledge of Avana Retreat

- Evaluate the situation with each client

- Good analytical, problem-solving skills and strong-decision making skills

- Strong communication skills (verbal and writing)

- Strong computer skills (Excel, Word, Outlook)

- Self-motivated to learn new concepts and participate in new projects

2. Education

- University: Bachelor’s or Master’s in Hotel / Tourism / Foreign languages / Management or other related majors