Bay Capital Da Nang

Banquet Operation

• Take charge of banquet event operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.

• Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.

• Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log

• Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received

• Ensure that team members with direct guest contact possess good product knowledge

• Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations

• Check and ensure that all operating supplies are well stocked and sufficient to run operation

• Plan the manning allocation/work assignment per Banquet event

• Implement appropriate and effective measures to keep costs and expenses within budget

• Supervise the maintenance of service standards during banquet service operations

• Engage and obtain guests’ feedback during operations to ensure satisfaction

• Handle guests’ complaints and comments tactfully and efficiently

Team Management

• Interview, select and recruit Banquet employees

• Ensure that new hire induction and required trainings are completed within three months of employment

• Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards

• Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required

• Maintain department communication logbook and update notice board.

* 40 working hours/week, Lunch allowances

* Annual leaves up to 16 days, Paid birthday leave

* Accident insurance, Health care coverage in accordance with Hotel policy

* Dynamic, professional, and open-minded working environment

• Diploma in Hospitality Management/Food & Beverage preferred

• Additional certification(s) in Food & Beverage will be an advantage

• Minimum 2 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

Direct submit via Hotel Job