PHC MEDIA ★ 1.0

Forbes Vietnam is seeking a passionate and customer-centric CRM Executive to revolutionize our engagement strategies and foster lasting relationships with our diverse community of Forbes Vietnam Women, business leaders, and magazine subscribers.

As a CRM champion, you will harness the power of data-driven insights to craft personalized experiences, maximize customer loyalty, and drive sustainable growth. Your expertise in CRM execution and analysis will be instrumental in shaping our customer-centric initiatives and expanding our reach.

Responsibilities

Customer Relationship Management

·        Forge authentic connections with our Forbes Vietnam community (Women and Business members) and magazine subscribers, cultivating loyalty and advocacy.

·         Understand individual preferences and interests to tailor offerings and exceed expectations, creating personalized experiences that resonate.

·        Implement innovative engagement strategies that attract, convert, and retain customers, fueling community growth and brand awareness.

·        Gather and analyze customer feedback to continuously refine our products and services, ensuring a customer-centric approach at every touchpoint.

·        Maintain accurate and up-to-date membership records, including contact information, membership status, and renewals.

·        Ensure Chapter activities comply with Forbes Vietnam's regulations and guidelines.

·        Track and report on Chapter progress towards goals, such as event attendance, membership growth, and member renewals.

CRM Execution and Optimization

• Execute CRM initiatives and campaigns to optimize subscriber acquisition, engagement, and retention.
• Collaborate with the Development Team to build and maintain a CRM system for managing customer data, segmenting customer lists, and personalizing communication.

Data-Driven Insights & Impact

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 1 year of CRM role, ideally within the publishing industry or a membership/subscription-based business.
• Exceptional communication skills, both verbal and written, with the ability to build rapport and trust with diverse stakeholders.
• Proficiency in CRM software and tools, with a passion for leveraging technology to enhance customer experiences.

Benefits

·        Clear opportunities for advancement.

·        Equipped with computers and tools for work.

·        Social insurance, unemployment insurance, health insurance according to laws.

·        13th month salary.

·        Paid leave and holidays, vacations.

·        1 the latest magazine per month.

Working day: 8:30 AM to 6 PM from Monday to Friday.

Contact

·                    To apply, please send your CV to [email protected]/ 0917032079.