ANH NGỮ BRILLIANT

About Brilliant English Vietnam

• Brilliant English of Brilliant Group is a prestigious language school chain in Southeast Asia that has achieved certain achievements in the Philippines, Indonesia, and Vietnam. Brilliant Vietnam was established in 2014, developing strongly in education field aimed at students using English as a second language.
• Company web: www.brilliantenglish.vn

The ideal candidate will have responsibilities include but are not limited to

1. Tasks Of Customer Service Assistant

• Introduce and consult our customers and perform the progress of enrollment of new students.
• Deal and respond directly with customers.
• Handle and resolve customer complaints/requirements.
• Set up new customer accounts, manage customers' accounts on the booking system.
• Make forms, notifications, announcements to customers (if any).
• Manage documents, files and customer database.
• Prepare and distribute customer activity reports.
• Arrange and support for short- & long-term study abroad students.
• Post school information & activities on social media.

2. Tasks Of Business Development

• Identify and develop relationships with education agencies and consultants in Vietnam who can promote and send students on our short-term study abroad programs. 
• Present program offerings, partnership benefits, and commission structures clearly and professionally. 
• Negotiate and sign partnership agreements (MOUs, contracts) with agency partners. 
• Coordinate with internal teams (academic, customer service) to ensure smooth program delivery and student satisfaction. 
• Monitor agency performance and provide regular reports on partner engagement and student enrollment results. 
• Conduct market research and propose new strategies or promotional offers to improve recruitment outcomes.

Benefits

• Internal activities: team building, YEP, NYP, birthday party, ...
• Develop your knowledge and skills in an international working environment for your future career path
• Incentive according Company scheme.
• An English-speaking working environment.

What you need to succeed

• At least 3 years of experience in Business Development or Customer Service.
• Proficiency in MS office
• Initiative, well-communication skills, good with people.
• Good English communication - IELTS 6.5
• Ability to work flexibly, enthusiastically, priority given to candidates who have worked in the service industry

Salary range: 20mil to 25mil

Working time & place

• Tue to Fri: 9AM - 6PM or 12PM - 9PM
• Sat & Sun: 9AM - 6PM
• Day offs: 01 & 02 day offs per week alternatively.
• Work in Dist. 1 or Dist. 7, HCMC