ELCA Informatique ★ 3.6

3 Lý do để gia nhập công ty

• Attractive remuneration package with 18 days off
• Smart people, interesting project & swiss quality
• Travel opportunities to Switzerland

Mô tả công việc

The IT Service Desk Dispatcher plays a pivotal role in optimizing the use of internal and field resources by efficiently dispatching daily service requests. This involves closely monitoring and managing incoming client requests through a ticketing system. Additionally, the dispatcher serves as the initial point of contact for basic analyst issues, providing first-level support, and then directing more complex matters to the suitable resource for resolution.

• Serve as the primary point of contact for clients, handling a diverse range of service requests.
• Preliminarily process incoming service requests, whether received through the ticketing system or direct input.
• Efficiently dispatch and route tickets to the appropriate internal or field resource for prompt resolution.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Monitor Service Level Agreements (SLAs) to ensure timely ticket resolution, adhering to established metrics.
• Maintain proactive communication with clients, providing updates on incident progress and notifying them of planned changes or agreed-upon outages, ensuring transparency and client satisfaction.
• Collaborate with the service desk team to identify recurring issues and contribute to the development of solutions.
• Prioritize and escalate high-priority issues to ensure swift resolution and client satisfaction.
• Continuously update and maintain accurate records of service requests, resolutions, and other pertinent information.
• Participate in regular training sessions to stay abreast of technological advancements and enhance skill sets.
• Foster a positive and collaborative working environment by effectively communicating with team members and other departments.
• Implement and follow established processes and procedures to streamline service desk operations and enhance overall efficiency.

Yêu cầu công việc

• You hold an IT certificate or other equivalent diploma and have at least 2 years of experience.
• Knowledge of Desktop operating systems: Linux, Windows Desktop, and Mac OS; User & Group Active Directory; Networking; Cloud Azure; VMware
• Good problem-solving, analytical and evaluative skills;
• Self-study and self-learning on new technology and willing to improve on technical skills;
• Having experience with databases (i.e. SQL, Oracle) would be a plus.
• Good reading skills in English are essential for the job.

Your strengths include:

• A service-oriented mind.
• Strong team spirit.
• An ability to adapt to different demands.
• An autonomy in work

Tại sao bạn sẽ yêu thích làm việc tại đây

ELCA is growing fast with many new and great projects. We provide a supportive workplace and opportunities to unlock your potential:

• Professional European-based company
• Attractive salary
• Performance bonus of up to 4 months‘ salary
• Opportunities for travel to Europe
• Hybrid home/ office working model
• Flexible working time
• Structured training & development roadmap
• Good work-life balance
• Premium healthcare insurance
• Annual company trips and team-building events

For more information, please visit our website at: