Dược Phẩm Gigamed

• Manage day to day operations to ensure the smooth activities to support the business growth of assigned clients.
• Lead and manage service complaints to ensure all complaints are resolved, and support Client Management team in resolving client complaints & requests as needed
• Lead the development of workflow/processes to ensure all functions align/agree for the improvement process of the company
• Lead the assigned team to have the best performance of Client Management
• Promote and drive the Client Call Center for service record traceability and client satisfaction
• Ensure the compliance of standard company policies and recommend improvements to the policies/processes for operational efficiency
• Ensure consistent and timely distribution reports/statistics to internal and external stakeholders
• Proactively coordinate with related functions to solve the issues raised by the clients.
• Develop and maintain good relationships with clients
• Coordinate and cooperate with all internal teams & local partners to maintain the clients' service satisfaction levels (KPIs)
• Contribute to ensure the successful renewals with clients in charge and optimize the profit for the company
• Manage and lead the team to drive the execution of the set KPIs
• Drive and manage the learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals
• Drive self-learning and improvement of Client Management and DKSH behaviors as part of continuous learning