Elliot

1. Review customer journey and objectives, offering consultative support to help clients overcome challenges and achieve their goals.
2. Collaborate, problem-solve, and strategize with the Customer Success Manager in preparation for client meetings.
3. Maintain customer relationships by addressing inquiries and concerns promptly and professionally.
4. Resolve client complaints, maintain accurate database records, and compile status reports on customer service matters.
5. Prepare documentation or visual reports on campaign performance, analyzing trends and making data-driven recommendations.
6. Collaborate with sales teams to increase customer referrals and develop case studies.
7. Undertake other responsibilities as discussed during the interview process.

1. A proactive team player with a self-starter attitude and strong multitasking skills.
2. Possesses an analytical and process-oriented mindset.
3. Good communication skills in both English and Vietnamese.
4. Demonstrated ability to prioritize tasks and manage time effectively.
5. Excellent communication and presentation skills.
6. Previous experience in SaaS projects being a plus.

13th month salary & Review every year & Incentives & Monthly company dinner
12 days of full paid annual leave
Grab Business within HCMC & Parking allowance