OUTSOURCE SOLUTIONS

Outsource Solutions is a service company based in Vietnam with its main office in the United States, specializing in providing consulting and debt settlement services to thousands of clients in the United States who are looking to restart their finances. We offer 100% service to the US market with NO activities in Vietnam. We are NOT involved in real estate, insurance, multi level marketing, or lending activities.

We pride ourselves on delivering exceptional service to our clients while ensuring our employees experience a professional work environment with comprehensive benefits, including adherence to legal labor rights compliance in Vietnam, encompassing social insurance, holidays, leave, travel, health check-ups, and more.

JOB RESPONSIBILITIES:

• Monitor and ensure company policies are disseminated and complied with as per regulations.
• Review audio recordings/sms/emails to ensure departments' adherence to workflows/policies accurately and without errors.
• Monitor systems (proficient in CRM or equivalent systems) and cross-departmental workflows to ensure smooth operations.
• Evaluate departmental workflow effectiveness, control systems, and enhance risk management capabilities.
• Propose control measures to minimize employee errors, and improve processes if necessary.
• Coordinate with other departments to efficiently carry out tasks and handle disciplinary actions when necessary.
• Deploy, redeploy documents, guidelines, policies for employees and monitor the implementation process continuously.
• Advise the BOD on matters related to build, track, and evaluate workflow.
• Assist HR department in assessing candidate quality (for admin cum assistant position).
• Analyze data from various sources and report based on superiors' requirements: weekly reports, monthly reports, etc., according to required metrics.
• Perform other tasks as assigned by management.

• Proficient in Microsoft Office, fluent in English (mandatory)
• For Audit & Assurance Admin position: IELTS score of 6.0 or above (or equivalent certificates), good at listening and reading skills.
• For Audit & Assurance Admin cum Assistant position: IELTS score of 7.0 or above (or equivalent certificates), participate in entrance test.
• Minimum 1 year of experience in Audit Admin, Quality Control, Quality Assurance or related positions.
• Proficient in CRM or related management systems.
• Ability to analyze and synthesize information, logical thinking, problem-solving and situational analysis skills.
• Ability to manage time effectively, handle tasks, and demonstrate a high sense of responsibility in work.
• Ability to thrive in a high-pressure environment and work effectively both independently and in a team.

• High salaries for high performance, official salary 11.000.000 (Admin position) & 14.000.000 (Admin cum Assistant position) VNĐ/month.
• Work in a foreign-friendly and professional environment.
• Full participation in social insurance according to government regulations.
• Annual regular health check-ups.
• Team building activities and a 13th-month salary based on the company's business performance.
• Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
• The company provides all the necessary work equipment.
• Training on software usage such as CRM, ZOOM as required by the company.
• Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
• Separate resting area during lunch break.
• Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
• Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

JOB DETAILS:

• Employment type: Full-time.
• Industry: Financial services in the US market (No insurance, No lending).
• Working hours: 07:30 AM - 4:30 PM (Monday - Friday)
• Location:60/15 Ly Chinh Thang Street, District 3, HCM City.

Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!