Việc làm OUTSOURCE SOLUTIONS
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OUTSOURCE SOLUTIONS
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Nhân Viên Xử Lý Hóa Đơn (Billing Clerk) (Entry Level)
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OUTSOURCE SOLUTIONS
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Thông tin cơ bản
Mức lương:
Trên 550 USD
Chức vụ:
Mới Tốt Nghiệp
Ngày đăng tuyển:
11/12/2023
Hạn nộp hồ sơ:
10/01/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- 60/15-17 Lý Chính Thắng, Phường Võ Thị Sáu, Quận 3
Các Phúc Lợi Dành Cho Bạn
Bonus according to company policy
Periodic health examination
Annual travel and team building
Mô Tả Công Việc
- Provide extraordinary customer service to our clients
- Answer all clients’ questions related to the program and billing stuffs
- Support clients if they need assistance
- Handle emails, calls, sms from clients and third partys
- Identify and assess customers’ needs to achieve satisfaction
- Acknowledge and resolve client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Retain canceled clients
- Work on enrollment plan for enrolled clients
- Work on our CRM and Dedicated Account portal to ensure both reflect the accuracy of data input and clients’ billing information
- Schedule/ reschedule/keep track payments for clients
- Contact clients regarding payment and billing issues
- Make calls to third party to support clients
- Make calls to creditors regarding billing tasks
- Tasks assigned under the direction of management
- Answer all clients’ questions related to the program and billing stuffs
- Support clients if they need assistance
- Handle emails, calls, sms from clients and third partys
- Identify and assess customers’ needs to achieve satisfaction
- Acknowledge and resolve client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Retain canceled clients
- Work on enrollment plan for enrolled clients
- Work on our CRM and Dedicated Account portal to ensure both reflect the accuracy of data input and clients’ billing information
- Schedule/ reschedule/keep track payments for clients
- Contact clients regarding payment and billing issues
- Make calls to third party to support clients
- Make calls to creditors regarding billing tasks
- Tasks assigned under the direction of management
Yêu Cầu Công Việc
- WORKING TIME: 5 days/week form 23:30 – 08:30 (NIGHT SHIFT) - The market works entirely in the US.
- Fluency in English is a plus (use 70% English when working)
- Customer Service skills
- Ability to communicate clearly and professionally both verbally and in writing, utilizing great interpersonal skills
- Great attention to detail, with the ability to properly apply policies and procedures to various situations
- Strong listening skills with the ability to understand and influence
- Ability to succeed in a high volume, outbound environment
- Solid computer skills with experience effectively managing CRM
- Basic Computer Skills: Word, Excel, Google Sheet
- Responsible and Self Sufficient
- A strong work ethic, and willingness to work a flexible schedule as needed
BENEFITS
- Receive training on the entire process before starting work
- Use software such as CRM, RC according to company requirements (with full instructions)
- Participate in full social insurance according to state regulations.
- Periodic health examination
- Team building according to the company's business situation.
- Working equipment is provided according to position.
- Tea, cake, coffee, noodles... every day
- The company has a rest area, microwave, and refrigerator available for use during shift breaks.
- Friendly and sociable working environment with nearly 40 colleagues waiting for you.
- Fluency in English is a plus (use 70% English when working)
- Customer Service skills
- Ability to communicate clearly and professionally both verbally and in writing, utilizing great interpersonal skills
- Great attention to detail, with the ability to properly apply policies and procedures to various situations
- Strong listening skills with the ability to understand and influence
- Ability to succeed in a high volume, outbound environment
- Solid computer skills with experience effectively managing CRM
- Basic Computer Skills: Word, Excel, Google Sheet
- Responsible and Self Sufficient
- A strong work ethic, and willingness to work a flexible schedule as needed
BENEFITS
- Receive training on the entire process before starting work
- Use software such as CRM, RC according to company requirements (with full instructions)
- Participate in full social insurance according to state regulations.
- Periodic health examination
- Team building according to the company's business situation.
- Working equipment is provided according to position.
- Tea, cake, coffee, noodles... every day
- The company has a rest area, microwave, and refrigerator available for use during shift breaks.
- Friendly and sociable working environment with nearly 40 colleagues waiting for you.
Khu vực
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