NICECY HOTEL

1. NEW CUSTOMERS:

• Utilize various channels to gather customer information, forming a database of potential clients.
• Proactively reach out to potential customers identified through self-searching or the hotel's data system, introducing services and exclusive offers.
• Send service details via email for customer reference and promptly address inquiries received via email, call, zalo, etc
• Apply sales techniques to negotiate and convince guests to utilize the hotel's services.

2. TAKING CARE OF NEW AND OLD CUSTOMERS:

• Caring for both new and existing customers.
• Providing timely support and addressing customer requests and complaints promptly.
• Monitoring contract expiration dates to encourage contract renewal.
• Actively sharing promotional offers with existing customers to encourage repeat service usage.
• Facilitating contract renewals with returning customers who wish to engage with the service again

3. CONTRACT IMPLEMENTATION:

• Following contract closure, sales personnel collaborate with relevant departments to ensure contract implementation aligns with customer requirements.
• Facilitating the contract settlement process and assisting the accounting department in debt collection efforts.
• Collaborating with the Marketing department to devise and execute holiday and Tet incentive programs, customer appreciation initiatives, and the introduction of new products and services to attract customers.
• Generating regular work reports as needed.
• Actively participating in department meetings, providing guest feedback for effective problem-solving.
• Implementing the business plan as required.

• Monthly salary + Phone allowance + Transportation allowance
• End-of-year bonus and KPI bonus
• Tet and Public Holiday bonus
• Team-oriented, innovative and professional working environment
• Oppotunities for learning and career development

• Be willing to work overtime when needed
• Working location: Dist.1, HCMC
• From 2 years of experienced in the hospitality business (hotels or service apartments) as a sales professional.
• Bachelor's degree of related professions.
• Proficient English (both speaking and writing)
•  Intermediate to advanced skills with Microsoft Office
•  Strong interpersonal, negotiation and communication skills for liaising with colleagues, customers and other stakeholders
• Business-related awareness and a good knowledge of current affairs.
• Ability to analyze, quantify, solve problems well, good judgment.
• Excellent organizational and time management skills with the ability to multi-task.
• Good in writing reports and presentations
•  Be progressive, be highly responsible, to be aware of service, with stand high pressures.

Interested candidates, please send us your CV:

- Contact: 085-333-8880 (Ms. My Hien)