Isuzu Việt Nam ★ 4.3

A. Customer Relations
- Maintain relationships with Customers/Dealers through targeted care activities.
- Communicate regularly via SMS, Zalo, direct calls, emails, and visits.
- Share relevant company updates, new products, dealer activities, promotions, and policy changes.
B. Customer Care Programs & Training
- Coordinate customer satisfaction surveys with external agencies and relay feedback to relevant departments.
- Support the development of customer service standards and processes for Dealers.
- Assist in organizing customer engagement events and training programs.
- Train DLRs and conduct the following programs for customers:
+ Safety & Eco-drive seminar.
+ Daily maintenance & inspection seminar.
+ Process of handling customer complaints.
Note: These trainings are sometimes conducted on weekends.
C. Complaint Management
- Receive and coordinate resolution of customer complaints in collaboration with related departments.
- Ensure a professional, empathetic, and solution-oriented approach to customer interactions.
D. Customer Data Management
- Support the collection and management of customer information.
- Maintain accurate records of customer feedback and interactions.
- Coordinate with internal departments to utilize customer data for business improvement.
E. DMS/CRM Project Support (50% workload)
- Actively support the planning, development, and deployment of IVC's DMS (Dealer Management System) and CRM (Customer Relationship Management) systems.
- Act as a key user to gather operational requirements and coordinate with vendors and IT teams.
- Assist in testing system functionalities to ensure alignment with customer service workflows.- Education: University graduate.
- Major: Engineering, Automotive Engineering, Economics, Customer Service, Business Administration,...
- Experience: 01 year experienced staff is preferred.
- Foreign Language: Good communication, reading & writing in English. TOEIC ≥ 600.
- Computer Skills: Good at MS Word, Excel and Power Point presentation. DMS/CRM system. Experience in developing and operating DMS/CRM system.
- Ability to work independently, ready to go on business trip.
- Skill in training, care and discipline.
- Other Skills:
+ Have good knowledge about automobile industry (CV &LCV).
+ Have drive license is prefered.
+ Good at planning & execution.
+ Good at presentation & negotiating skill.
+ Good communication (with customers, dealers,...)Competitive salary, 13th month salary and bonus
Social Insurance according to Law; Premium Health Insurance
18 days annual leave, 5 working days/week from Monday to Friday