Việc làm Jio Health
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Customer Service Lead
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Trưởng phòng
Ngày đăng tuyển:
22/11/2023
Hạn nộp hồ sơ:
22/12/2023
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- 83B Đ. Hoàng Sa, P. Đa Kao, Quận 1, Thành phố Hồ Chí Minh
Các Phúc Lợi Dành Cho Bạn
Attractive salary + Bonus
13th month salary, all benefits container according to Labor Law.
Jio Premium health care benefit
Mô Tả Công Việc
JOB PURPOSE
- To supervise the operation of the Customer Service Department;
- To resolve cases and situations related to Customer Service activities in a timely and effective manner;
- To participate in the process of recruiting and training new employees;
- Tasks as assigned by Clinical Head.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitor and assign the daily operations of Customer Service Department;
- Respond to customer service issues in a timely manner;
- Create customer care proccesses, policies and standards;
- Build customer satisfactions goals and coordinate with relevant personnel to achieve those goals in a stable way;
- Implement effective loyalty programs;
- Make sure customer profile information is complete and accurate;
- Statistically assess the service situation and write detailed reports;
- Recruit and train new personnel;
- Manage department budget;
- Stay up-to-date with the latest techniques and procedures of the service industry
BENEFITS
- Attractive salary according to experience;
- To fully participate in social insurance, health insurance and unemployment insurance regimes;
- 13th-month salary bonus;
- Annual teambuilding travel;
- Jio Premium comprehensive healthcare package (unlimited number of visits, general health examinations 02 times a year);
- Other welfare regimes according to the company's policy;
- To work in a dynamic, creative environment full of development opportunities.
- To supervise the operation of the Customer Service Department;
- To resolve cases and situations related to Customer Service activities in a timely and effective manner;
- To participate in the process of recruiting and training new employees;
- Tasks as assigned by Clinical Head.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitor and assign the daily operations of Customer Service Department;
- Respond to customer service issues in a timely manner;
- Create customer care proccesses, policies and standards;
- Build customer satisfactions goals and coordinate with relevant personnel to achieve those goals in a stable way;
- Implement effective loyalty programs;
- Make sure customer profile information is complete and accurate;
- Statistically assess the service situation and write detailed reports;
- Recruit and train new personnel;
- Manage department budget;
- Stay up-to-date with the latest techniques and procedures of the service industry
BENEFITS
- Attractive salary according to experience;
- To fully participate in social insurance, health insurance and unemployment insurance regimes;
- 13th-month salary bonus;
- Annual teambuilding travel;
- Jio Premium comprehensive healthcare package (unlimited number of visits, general health examinations 02 times a year);
- Other welfare regimes according to the company's policy;
- To work in a dynamic, creative environment full of development opportunities.
Yêu Cầu Công Việc
REQUIREMENTS
- Have a minimum of 3-year-experience in the equivalent position;
- Proficient in office informatics and proficient in the management software of the clinic;
- Excellent written and verbal communication skills;
- Excellent leadership and training skills;
- Fluent in English.
OTHER QUALIFICATIONS
- Responsible, independent at work, not afraid to make mistakes and correct mistakes;
- Humility, respect for colleagues;
- Writing skill and present problems skill;
- Experience working in the health system (clinics, hospitals), restaurants, hotels ...
- Experienced or trained in medical management, hospital management is a big plus.
SKILLS
- Customer service orientation;
- Teamwork skills and team leadership;
- Communication skills;
- Time management and effective work arrangements;
- Be able to accurately handle requests from customers in accordance with service standards.
- Have a minimum of 3-year-experience in the equivalent position;
- Proficient in office informatics and proficient in the management software of the clinic;
- Excellent written and verbal communication skills;
- Excellent leadership and training skills;
- Fluent in English.
OTHER QUALIFICATIONS
- Responsible, independent at work, not afraid to make mistakes and correct mistakes;
- Humility, respect for colleagues;
- Writing skill and present problems skill;
- Experience working in the health system (clinics, hospitals), restaurants, hotels ...
- Experienced or trained in medical management, hospital management is a big plus.
SKILLS
- Customer service orientation;
- Teamwork skills and team leadership;
- Communication skills;
- Time management and effective work arrangements;
- Be able to accurately handle requests from customers in accordance with service standards.
Khu vực
Quy mô:
500 - 1.000 nhân viên
Địa điểm:
30 Nguyễn Văn Lạc, Phường 19, Quận Bình Thạnh, Thành phố Hồ Chí Minh, Việt Nam
Ra mắt từ năm 2016, Jio Health là một trong những mô hình y tế kỹ thuật số tiên phong tại Việt Nam. Sau hơn 3 năm hoạt động và lắng nghe nhu cầu của thị trường, hiện nay, Jio Health sở hữu hệ sinh thái chăm sóc sức khỏe đa chiều, từ trực tiếp đến trực tuyến, với các dịch vụ: Bác sĩ đến nhà; Nhà thuốc trực tuyến Jio Pharmacy; Tư vấn sức khỏe trực tuyến 24/7; Các gói chăm sóc sức khỏe trọn năm cho cá nhân, gia đình và doanh nghiệp; Bảo lãnh viện phí…
Chính sách bảo hiểm
- Được hưởng bảo hiểm sức khỏe.
- Được hưởng bảo hiểm xã hội.
- Du lịch
- Tình nguyện
- Team building
- Party
Lịch sử thành lập
- 06/07/2009: Công ty chính thức hoạt động.
Mission:
Jio Health luôn nỗ lực xây dựng một nền tảng chăm sóc sức khỏe để kết nối các bác sĩ, dược sĩ, dịch vụ phòng thí nghiệm, nhà thuốc với bệnh nhân và những người có nhu cầu. Giờ đây, người dùng có thể sử dụng dịch vụ chăm sóc sức khỏe chất lượng, mọi lúc, mọi nơi.
Những nghề phổ biến tại Jio Health
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