Việc làm CÔNG TY TNHH SEAL COMMERCE
Tìm thấy 0 việc làm đang tuyển dụng
CÔNG TY TNHH SEAL COMMERCE
Đã xác minh
Technical Support Engineer
Tweet
Facebook
Copy Link
Thông tin cơ bản
Mức lương:
500 - 900 USD
Chức vụ:
Nhân viên
Ngày đăng tuyển:
16/01/2024
Hạn nộp hồ sơ:
16/02/2024
Hình thức:
FULL_TIME
Kinh nghiệm:
1 - 3 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hà Nội
Chi tiết công việc
Why we’re looking for you
We are looking for an experienced Technical Support Specialist in this high growth rate stage. As a customer-facing support engineer, your role will be to provide technical support to corporate customers while ensuring ticket resolution and customer satisfaction.We take intense pride in helping global merchants handle their online business operations. Your contribution to technical problem solving will have a dramatic impact on thousands of entrepreneurs and enterprises around the world.
You’re a great match if
- You’re passionate about solving problems and helping people.
- You’re an excellent communicator who makes sure nothing slips through the cracks.
- You’re a self-starter who loves taking initiative and seeing things through to completion.
- You have the curiosity and desire to learn and grow your skills.
- You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.
You do…
- Prioritize and manage daily tasks to efficiently address customer inquiries and technical issues within established response times
- Effectively communicate technical information/solutions to Customers
- Support agents concisely and understandably, ensuring a positive customer experience
- Follow established troubleshooting guidelines and procedures to address common customer queries and technical challenges, proficiently diagnose and resolve straightforward technical issues, and escalate complex cases to higher levels as needed
- Collaborate with related teams to solve the issues and provide customers insight for product development
- Document troubleshooting steps and outcomes to create a knowledge base for future reference and learning
- Adhere to established data privacy and security protocols, ensuring sensitive customer information is handled with care
- Recognise and follow escalation procedures for potential data breaches or security concerns, promptly notifying relevant teams
You have…
- Minimum 1+ years’ experience in common web languages: HTML, CSS, and JavaScript
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Knowledge in the open-source system and Shopify platform is a plus.
- Ability to communicate and interact effectively in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities
- Driven, self-motivated, enthusiastic and with a “can-do” attitude
- Ability to work well under pressure and and independently
- You’re passionate about eCommerce. Comfort in a startup environment as we move quickly and wear many hats in a dynamic environment.
We offer
- Salary range: Negotiate
- Yearly Salary Package: 13th-month salary bonus + Performance bonus: up to 3 months. + Bonus on birthday, 30/4&1/5, 2/9.
- Clear vision of your career progress: performance review with potential for raise 2 times per year and Team Leader promotion opportunity.
- Days off: 12 annual leaves/ year and 12 remote working days/ year.
- Weekly shoulder massage treatment.
- Working directly with foreign customers and colleagues, leverage your
- Business English Communication skills.
- Annual team building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club…
- You are encouraged to have a life outside of work: Regular team building activities, tickets to conferences, sporty activities, etc.
- Social insurance & Health insurance for team members & Annual Health Checkup at the top clinic in Vietnam
- Work remotely (after probation)
Why you’ll love working here
- Learn product-thinking and customer-centric mindset.
- Collaborative and supportive environment
- Young and passionate colleague
- Professional and creative office view
- Clear & Scientific Agile Framework on the whole company workflow & culture.
- Deliver a top-notch customer experience which helps customers to maximum their benefits
- Become an expert with in - depth knowledge about world-class products and services
- Own valuable customer relationships in one of the fastest thriving industries.
- Working time: Night Shift: 08:00PM - 02:00AM from Tuesday to Saturday or Sunday to Friday
Khu vực
Quy mô:
200 - 500 nhân viên
Địa điểm:
Seal Commerce - Là công ty Công Nghệ phát triển sản phẩm E-commerce trên thị trường quốc tế.
Song hành cùng tầm nhìn tạo nên cuộc sống tốt đẹp hơn với E-commerce, đồng thời ghi tên mình trên bản đồ những Công ty E-commerce dẫn đầu với các sản phẩm vượt qua mọi giới hạn tác động đến mọi người dùng trên toàn thế giới
Thành lập từ 2017, hiện Seal Commerce đã bước đầu gặt hái được những thành tựu đáng ghi nhận từ 2 sản phẩm cốt lõi là GemPages & EcomSolid
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2017
Mission
Với mong muốn giúp Users có thể xây dựng các cửa hàng trực tuyến tuyệt vời, Seal Commerce mang tới giải pháp nâng tầm những trải nghiệm và dịch vụ hỗ trợ khách hàng chuyên nghiệp từ chính gian hàng của Users.
Những nghề phổ biến tại CÔNG TY TNHH SEAL COMMERCE
Bạn làm việc tại CÔNG TY TNHH SEAL COMMERCE? Chia sẻ kinh nghiệm của bạn
CÔNG TY TNHH SEAL COMMERCE
Click để đánh giá