Square Roots

Mô tả Công việc
KEY RESPONSIBILITIES
Client Communication and Order Management
Act as primary contact for clients regarding orders, schedules, and follow-ups.
Receive and validate purchase orders and technical documents.
Confirm order details internally with Planning, QA, and Production teams.
Maintain updated order status sheets and client communications.
Production Coordination and Planning Support
Track production timelines in coordination with Merchandising Manager and Planning.
Escalate any deviations from confirmed delivery schedules.
Assist in preparing order summary reports for weekly meetings.
Liaise with QA and Logistics to ensure shipment readiness.
Forecast and Inventory Coordination
Monitor and update rolling forecast files per assigned clients.
Share forecast deviations with Planning and Warehouse to prevent stockout or excess.
Support master planning data input for regional stock management.
Documentation and ERP System Updates
Ensure client data, order confirmation, and shipping details are accurately maintained.
Update internal databases and dashboards in collaboration with Operations.
Coordinate with Logistics for invoice packing lists and shipment compliance.
Post-Delivery Support
Track delivery confirmations and PODs.
Handle basic claims and coordinate with QA and Finance for resolution.
Maintain strong client relationships through responsive communication.Yêu Cầu Công Việc
KEY SKILLS AND EXPERIENCE
Experience: 3+ years in customer service, merchandising, or planning roles in manufacturing or export companies.
Industry Knowledge: Exposure to OEM/ODM/OBM business models preferred, ideally in furniture or lifestyle products.
System Fluency: Experience with ERP systems and Excel-based trackers.
Communication: Strong coordination skills, able to work across departments and with international clients.
Organization: Highly detail-oriented, able to manage multiple orders and schedules concurrently.
Problem Solving: Responsive and proactive in identifying and resolving order or client issues.
BENEFITS:
14 days leave/year.
Salary: Competitive (negotiable based on experience)
Fully enjoy social insurance, health insurance, and other benefits in accordance with the provisions of the Labor Law and the Company's benefits
13th month salary depend on company revenue and many other attractive forms of bonus
Provide complete equipment to serve the job
Culture allows to maximize the abilities and creativity of personnel
Shuttle bus from HCM to Long An (Duc Hoa Ha)Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Xe đưa đón
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm