VietStar Biomedical Research

Customer Service _ Booking.com


Job Description
• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint, ...
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensuring a high level of customer service and a positive guest experience
Job requirements
• Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
• Ability to take ownership and solve problems.
• Positive and resilient attitude.
• Minimum high school diploma or equivalent.
• No Experience required
Benefits and Salary
• Base salary: 7.500.000vnd/month.
• Meal Allowance: 500.000vnd/month.
Complexity allowance: 1.000.000vnd/month (If you handle Inbound call).
• Monthly KPI incentive: 900.000 – 1.200.000vnd.
• Night shift allowance 30% of basic salary
• 14 Annual leave per year.
• Computer provided.
• 100% English Environment.
• Global training program.
• Annual review.
• 13th pay salary.
Working time
Rotating shifts 8 hours/day, 2 days off per week, arranged by team leaders.
Work location
4th floor, QTSC1 Building, To Ky Street, Tan Chanh Hiep Ward, District 12