Chứng khoán Maybank Kim Eng

1) Job Purpose
Assisting Indochina Head Transaction Banking to deliver the Financial and Non Financial budget for Transaction Banking including Trade & Supply Chain, Cash Management and Financial Institution Trade business, manage the growth of Transaction Banking clients, Deposits, Net Interest Income and fee based revenue through customer acquisitions; across the entire business regions for local and regional in order to achieve Key Performance Indicators (KPIs) of the Transaction Banking and Global Banking Group.
Responsible for:
• Be responsible to achieve the Financial and Non-financial Budget as defined in the balance score card.
• To identify/develop Business Sales Opportunities for Trade & Cash Management services from new and existing clients.
• To manage sales pipeline which include up selling & cross selling of the Bank related product & solution.
• To work with all product partners and other channels within Maybank Group to drive and deepen the wallet size and increase market utilisation of Trade & Cash Management solutions and services.
• To assist the bank in providing efficient pre & post services of trade & cash management to all customers by assessing and provide input to improve on existing products features.
• To monitor all trade finance & cash management transactions are adequately supported by operations staff and the relevant controls are duly emplaced to mitigate the bank's risks.
• To provide appropriate and high quality of advisory services on trade finance & cash management for existing and potential customers.
• To compile the relevant trade business reports as required by management from time to time.
• To ensure that all applicable laws and regulations in Vietnam and internal policies and procedures on Transaction Banking businesses are complied with at all time.
2) Principle Accountabilities
* Manage business development with new and existing customers
• Target marketing by working closely with Client Coverage and leveraging the business relationships to deepening the wallet size and by facilitating more businesses from existing customers
• Networking with existing customers and sourcing for quality leads from other business units
*Customer Relationship Management and Interface
• Understand and track customers' business and industry trends and opportunities
• Build and enhance rapport with customers
• Provide consultative advise and services to meet customer requirements and needs
• Ensure SLA turnaround time for Letter of Offer processing is adhered to
• Coordinate with the various units in achieving the smooth implementation of Trade & Cash
*Enhance earning potential and revenue relationship
• Understand customers' needs and package the services/ facilities right the first time
• Facilitate early utilization of the system (for new customers) and boost its present utilization (for existing customers)
• Up-sell Trade & Cash Management services and cross- sell the Bank's other services and products3) Qualification & Competencies
Qualification
• Level of Education: Preferably a Bachelor's Degree or above related to Banking & Finance.
• Years of Experience: At least 5 years of related experience in Trade Sales & Cash Management.
• Discipline/Related Field: Banking, Finance, Marketing, Economics, and Business.
Competencies
Accounting, Payable Managements, Receivables Managements, Liquidity Management, Transaction Banking, Internet Banking, Electronic Payments, SWIFT
4) Scorecard Dimensions
Financial Perspective
a) Growth in terms of Balances (Deposit)
b) Revenue Growth in terms of Net Interest and Fee-Based income.
c) Increase number of GB customers to be on channel.
d) Build and manage a healthy pipeline.
e) Cross selling within segments and Overseas Units.
Customer Perspective
a) Manage Customer Relationship Management.
b) Ensure customer needs/ requests are attended to promptly.
c) Match customer's business needs with proper packaging of Cash Management services/ facilities.
d) Ensure customers are satisfied with delivered service quality
Internal Processes
a) Ensure timely issuance of Letter of Offers (LOFs).
b) Pipeline & Call Report management
c) Ensure customer records are updated in Call memos, files, etc.
Learning & Growth
a) Attend relevant courses/programs for personal development.
b) Staff training and development
c) Keep abreast of market as well as competitor developments
5) Major Challenges
• Develop profitable business relationship in relative to service delivery, quality and cost-to-income ratio.
• Ensure proper business relationship and service delivery.
• Ensure proper sales documentation delivery and processing.
• Plan and arrange for training and career development needs.
• Evaluate own performance and providing justification for sales actions, to achieve peak productivity and performance.
6) Decision Making Authority
• Conduct meetings with customers
• Manage communication with various channels such as SSCs and BCs
• Manage communication with various internal teams to resolve customer issues
• Customer pricing requests
7) Working Relationships
• International Operations & FBO, Global Banking (GB)
• Corporate Banking - International, GB
• Client Coverage, GB
• Other Maybank Overseas Units
• Group Credit Management (GCM)
• Maybank Compliance Department
• Internal AuditorsThưởng
Discuss on interview