Dräger

Purpose of Function

The basic function within Dräger Service is to carry out all technical and service duties as directed by the Service Manager in a professional and safe manner, and to provide support and establish a good relationship with internal and external customers in order to achieve high customer satisfaction.

Responsibilities

The essential tasks of Field Service Engineer consist of, but are not limited to the following:

• Plan and prepare the equipment’s as per the customer order and perform necessary maintenance work for the equipment (ex: configuration, alarm settings, calibration, functional check, air refilling...).
• Prepare the necessary documentation for the customer order (Test reports, service/delivery reports, customer specific documents).
• Update and monitor the equipment movement on the relevant database.
• Carry out inspection, repair of gas detectors, SCBA, and other safety equipment’s returned equipment.
• Follow up with customer and internal team on the on necessary quotations, service reports.
• Support both workshop and on-site breakdown calls and ad hoc projects.
• Manage all orders efficiently until fulfilment stage, by working closely with Service team.
• Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status, and deliveries.
• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.
• Carry out on site user training on equipment usage and operational.
• Strictly follow on the safety norms both workshop and customer site.
• To provide support to other service activities that may be assigned in the course of work.
• Effective communication of technical information to employees, customers, and external parties in an accurate and concise manner in both a written and verbal media.
• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Qualifications

• Diploma in Mechanical/ Mechatronics/ Electrical-Electronic Engineering or relevant qualifications
• Preferably 3-5 years’ experience in service/engineering position in similar industry
• Process/hardware/instrument experience is an added advantage.
• Good analytical and communication skill
• Able to undertake weekend or odd hours work when required
• Customer service oriented
• Team player with high level of dedication