Hotel Indigo Saigo

Administration

• Keep our marketing database up-to-date with detailed profiles of our accounts.
• Pattern of usage
• Historical growth
• Key contact persons/telephone numbers/addresses
• Competitive hotels used/sales/volume/etc.
• Constantly monitor and report on competitor activities including promotions, special rates and events

Financial and Revenue Responsibilities

• Proactively manage a portfolio of accounts in the assigned geographic/business market with the objective of exceeding the budgeted room revenue.

Training and Human Resources

• Be an IHG and Hotel Indigo Saigon The City representative at all times by displaying professional conduct and ensuring all hotel policies and procedures are adhered to.
• Liaise effectively with all internal customers and departments to ensure high levels of guest satisfaction
• Attending social functions organized at the hotel
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

• Conducting a minimum of 20 physical sales calls per week
• Conduct telesales activity as directed
• Service existing accounts and maximise their business for other services of the Hotel i.e. Meeting/ Event Sales, Restaurants, etc.
• Research and identify major prospects and formulate sales action plan to convert them into clients.
• Meet with entertain supportive and potential clients in order to maintain or develop a mutually beneficial business relationship.
• Maintain regular contact with all clients and report and adverse comments to management for rectification
• Achieving the individual targets set and completes assignment on schedule.

Miscellaneous

• Ensure all dealings and requests are actioned within 24hrs copying relevant departments and IHG GSO as necessary.
• Meet and greet VIP as required
• Confidentiality must be exercised at all times in all matters. Company information may not be revealed to any person outside of the organisation
• Undertake any task or duty that may be assigned from time to time by the Director of Sales.
• All associates are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All associates may be assigned to other duties in the hotel as and when required by business levels.

Requirement

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